Senior Entertainment Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Media Travel agent, you’ll join our highly experienced team, providing outstanding service to our Entertainment and Fashion clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and opportunities to go on fam trips.

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day

• Advise and arrange travel for many TV/Online commercials and Fashion shoots.
• Conduct analysis, budgets and research on up-and-coming Productions and fashion shoots.
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations along with meet and assists at airports.
• Use Sabre Global Distribution Systems (GDSs)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
• The successful candidate will be required to cover the emergency out of hours number.  This will usually be 1 Saturday and 1 Sunday a month (not consecutively) – extra renumeration will be paid for this.

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre)
• Professional communication (written and verbal)
• Attention to detail and thinking out the box.
• Act with integrity, and look after personal traveller information
• Possess a strong understanding of the travel industry (background in Media travel, Airline reservation, Hotel reservation, group travel)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!