Provide Tier II network operations support across Mastercard’s EMEA environment. Diagnose root causes, implement permanent fixes, monitor network integrity and performance, coordinate infrastructure changes, support projects, document solutions, produce incident reports, and assist junior staff. The role requires advanced routing, switching, firewall, WAN, VPN, automation, monitoring, and troubleshooting expertise, with participation in a global follow-the-sun model and an on-call weekend rota.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Enterprise Operations Engineer
Overview
Provide advance Network support as a member of our EMEA Network operations team under our global follow the sun model. You will provide Network support to the business by identifying root cause of issues and implement fixes as required for same. You will be required to continuously improve the environment by identifying issues and work with your team or others as needed to implement long term fixes to permanently address them. You will on occasion be required to provide network support to project teams in support of their deliverables and assist with the training of more junior staff when required.
Major Accountabilities • Perform Tier II Network support to the MasterCard business.• Provide Network support to project teams in support of infrastructure deliverables.• Perform proactive network analysis to ensure network integrity and performance is in an optimal state.• Create or update documentation to support the environment as required.• Plan, coordinate and implement changes to the network following our internal change control process.• Produce reports in support of any issues resolved or progressed by you.• Some on-call responsibility and occasional off hours work required.
Knowledge / Experience in some or all of the following is required:• Deep understanding of BGP, IBGP, OSPF routing protocols • Advance knowledge of routing and switching with hands on experience on industry leading platforms.• Comprehensive understanding firewalls, Checkpoint and Palo Alto.• Good understanding of WAN technologies and experience is preferred (EVPN /SDWAN/MPLS/GRE Tunneling)• Knowledge of working with Teclo carriers in the delivery & maintenance of MPLS/Internet circuits.• Automation experience, delivering change or provisioning via industry standard automation tools (Python scripting, Ansible or others) is desirable.• Experience with remote VPN services.
Knowledge / Experience desired:• Security products such as Netscout, Tufin.• Experience in working with file transfer protocols, Connect Direct & SFTP.• Experience in Payments / Fintech industry in support of authorization traffic or file transmissions.• Experience in working support of Incident calls is fundamental experience required.• Hands on UNIXLinux exposure & experience.• Familiarity and experience with industry standard network monitoring tools. • Experience of Batchjob scheduling applications (TWS).• Knowledge and experience of using Esxi based solutions.
All about You• Demonstrated strong knowledge levels and experience in a Network Infrastructure Delivery environment. Experience in payments industry is a plus.• Strong Communication and documentation skills.• Strong analytical/problem solving skills with troubleshooting experience in a pressured environment. • Experience in operating under a global follow the sun model.
Must be able to work individually and as part of a team. • Flexible and Self motivated• Willing and able to adapt to legacy and new technologies. • Fluent in English.• Job requires on-call weekend support based on rota
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Enterprise Operations Engineer
Overview
Provide advance Network support as a member of our EMEA Network operations team under our global follow the sun model. You will provide Network support to the business by identifying root cause of issues and implement fixes as required for same. You will be required to continuously improve the environment by identifying issues and work with your team or others as needed to implement long term fixes to permanently address them. You will on occasion be required to provide network support to project teams in support of their deliverables and assist with the training of more junior staff when required.
Major Accountabilities • Perform Tier II Network support to the MasterCard business.• Provide Network support to project teams in support of infrastructure deliverables.• Perform proactive network analysis to ensure network integrity and performance is in an optimal state.• Create or update documentation to support the environment as required.• Plan, coordinate and implement changes to the network following our internal change control process.• Produce reports in support of any issues resolved or progressed by you.• Some on-call responsibility and occasional off hours work required.
Knowledge / Experience in some or all of the following is required:• Deep understanding of BGP, IBGP, OSPF routing protocols • Advance knowledge of routing and switching with hands on experience on industry leading platforms.• Comprehensive understanding firewalls, Checkpoint and Palo Alto.• Good understanding of WAN technologies and experience is preferred (EVPN /SDWAN/MPLS/GRE Tunneling)• Knowledge of working with Teclo carriers in the delivery & maintenance of MPLS/Internet circuits.• Automation experience, delivering change or provisioning via industry standard automation tools (Python scripting, Ansible or others) is desirable.• Experience with remote VPN services.
Knowledge / Experience desired:• Security products such as Netscout, Tufin.• Experience in working with file transfer protocols, Connect Direct & SFTP.• Experience in Payments / Fintech industry in support of authorization traffic or file transmissions.• Experience in working support of Incident calls is fundamental experience required.• Hands on UNIXLinux exposure & experience.• Familiarity and experience with industry standard network monitoring tools. • Experience of Batchjob scheduling applications (TWS).• Knowledge and experience of using Esxi based solutions.
All about You• Demonstrated strong knowledge levels and experience in a Network Infrastructure Delivery environment. Experience in payments industry is a plus.• Strong Communication and documentation skills.• Strong analytical/problem solving skills with troubleshooting experience in a pressured environment. • Experience in operating under a global follow the sun model.
Must be able to work individually and as part of a team. • Flexible and Self motivated• Willing and able to adapt to legacy and new technologies. • Fluent in English.• Job requires on-call weekend support based on rota
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard London, England Office
1 Angel Lane, London, United Kingdom, EC4R 3AB
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Provides Tier II network operations support across Mastercard’s global EMEA environment. Responsibilities include troubleshooting incidents, identifying root causes, implementing network fixes and changes, monitoring performance, documenting infrastructure, supporting project deliverables, producing issue reports, and mentoring junior staff. The role requires expertise in routing, switching, firewalls, WAN technologies, VPNs, network automation, and incident response, with rotating on-call and occasional off-hours or weekend support.
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Provides Tier II network operations support across Mastercard’s EMEA environment. Responsibilities include troubleshooting root causes, implementing permanent fixes, supporting infrastructure projects, monitoring network performance, managing routing, switching, firewalls and WAN technologies, documenting changes, producing incident reports, and coordinating network changes. The role includes automation, incident response, on-call weekend coverage, occasional off-hours work, and mentoring junior staff.
Top Skills:
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Provides Tier II network operations support across Mastercard’s EMEA infrastructure. Responsibilities include troubleshooting and resolving network incidents, performing root-cause analysis, implementing network changes, monitoring performance, supporting infrastructure projects, documenting solutions, and improving network reliability. The role requires expertise in routing, switching, firewalls, WAN technologies, VPNs, automation, Linux, and monitoring tools, along with participation in on-call and weekend support rotations.
Top Skills:
AnsibleBgpCheck PointConnect:DirectEvpnGre TunnelingIbgpMplsNetscoutNetwork Monitoring ToolsNetwork RoutingNetwork SwitchingOspfPalo AltoPythonSd-WanSftpTufinTwsUnix/LinuxVmware EsxiVpnWan
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