Senior Employee Relations Lead
Location: London (Hybrid - 50%)
Contract: Permanent
Hours: 35 hours
Are you an experienced Employee Relations professional looking for an opportunity to make a real impact in a complex, regulated environment?
We're looking for a Senior Employee Relations Lead to play a pivotal role in shaping our people practices, by developing and implementing policies and procedures that promote a positive and productive work environment. You will also how employee grievances, conflicts, and complaints, ensuring fair treatment and compliance with company policies and employment law. As a collaborative People Team, you will work closely with other members of the People team to ensure that all policies and procedures are up-to-date and in compliance with current legislation.
As our Senior Employee Relations Lead, you'll be the trusted expert on all aspects of employee relations, partnering closely with leaders, People Business Partners and stakeholders across the business. You will also provide day-to-day guidance and support to the ER Advisor on core ER processes, including absence, capability and probation, helping to ensure these are managed in line with best practice and run smoothly.
About Just
We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,200 purpose-led colleagues who genuinely put the customer at the heart of everything we do.
This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.
Key responsibilities
- Partner with business leaders, People teams and PBPs to develop, implement and continuously improve ER policies, procedures and people practices in line with employment legislation and organisational objectives.
- Own complex employee relations matters including grievances, disciplinaries, investigations, conflict resolution, mediation, consultations and tribunal preparation where required.
- Provide trusted guidance and coaching to managers and employees on workplace practices, performance management, employee concerns and organisational change initiatives.
- Investigate and resolve complex or high-risk ER cases in a timely, fair and commercially balanced manner, ensuring accurate documentation and compliance throughout.
- Analyse ER data, trends and metrics to identify risks, provide insight and recommend proactive strategies to improve employee engagement, retention and business decision-making.
- Monitor legislative developments, case law and ER best practice to ensure policies, processes and process maps remain compliant, effective and up to date.
- Design and deliver training, interventions and capability-building activities to upskill managers and support consistent application of ER policies and procedures across the business.
- Work collaboratively across the People function to support wider talent, organisational development and change initiatives within a regulated and customer-focused environment.
What we’re looking for
- Significant employee relations experience within a regulated environment, with strong knowledge of employment law, ER best practice and complex case management.
- Proven experience operating as an HR Business Partner or trusted advisor, partnering with managers and senior stakeholders on people-related matters.
- Strong background supporting core People processes including recruitment, talent development, performance management, organisational development and reward.
- Experience within Financial Services and/or customer service-led environments is highly desirable.
- Excellent written and verbal communication skills, with the ability to influence, coach and build effective working relationships at all levels.
- Strong analytical and problem-solving capability, with experience using data and insight to support decision-making and identify trends or risks.
- Demonstrates sound judgement, discretion, integrity and the ability to handle sensitive and confidential matters professionally.
- Highly organised and collaborative, with strong conflict resolution skills and proficiency in HR systems and Microsoft Office applications including Excel, PowerPoint and Word.
Our behaviours
At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
What’s in it for you
- A competitive salary, pension scheme and life assurance
- 25 days annual leave plus an additional day on us for your birthday
- Private medical cover and income protection, just in case
- A generous and highly achievable bonus scheme
- Opportunities to progress your career in-role and within the company
- Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders
- A variety of employee funded benefits available via our online benefits portal
- Plus, several additional purchase options available for you and your loved ones
Explore our full range of benefits on our dedicated benefits page.
Belonging at Just
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.
We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Be Bold. Be Brilliant. Be Just.
