Senior Director, Account Management

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Job title: Operations Director

Reporting to: Divisional Director

Based:    Home Based with travel across the UK

Role overview

JLL Soft Services are looking to appoint an Operations Director for their Corporate Soft Service Business across the UK. The successful candidate will be able to demonstrate and can implement innovative soft service solutions, develop a strong client relationship and be an ambassador for the brand of the company. You would be required to lead a team to deliver a first-class service across Integral’s corporate client portfolio, taking ownership of the workplace, daily operation and be responsible for ensuring all management information is co-ordinated. This is a new and exciting opportunity to be part of a growing and innovative business.

Role requirements

·       To provide strategic leadership across the accounts, lead in the delivery of significant profitable growth through new and existing client contracts and relationships.

·       Lead innovation across all soft services, identifying opportunities for organic growth and new business

·       Client development and retention through pro-actively building long lasting client relationships.

·       To lead and grow the operations team members to deliver all contractual requirements and encourage idea generation to improve service delivery

·       Develop and deliver a robust site strategic development plan in all areas of responsibility

·       Drive operational excellence and therefore an efficient operating model; in order to minimise the overall operating cost of facility

·       Provide guidance, drive, support, and goals for the designated service category teams accountable for delivering on-site services

·       Own, define, maintain, and manage account development plans

·       Lead change management process and associated Service Level Agreements (SLAs) ensuring risks are mitigated

·       Track and monitor performance metrics and indicators for the site; identifying and implementing improvements where necessary.

·       Deploy compliance processes locally and identify/escalate operational risks to governance teams 

Ideal Candidate

• Considerable experience in a FM leadership senior management role 

• Facilities degree or background

• Experience in corporate industry sectors

• Proven experience of managing a high profile, quality led P&L contracts

• Experience of leading a large team and significant budget

• Significant experience within a multi service FM environment

• Excellent relationships management at all levels

• High level of Health and Safety knowledge

Essential Experience

• Experience within the Soft Service FM sector

• P&L Ownership for a portfolio of contracts

• Develop and maintain strong relationships with Clients

• Management experience across a broad sector of Clients (Public and Private Sector)

• Experience in working in a Client demanding environment

• Ability to manage and coordinate from a distance/ remotely  

• Experience with working in a diverse and inclusive business

• Conversant with IT Packages including but not limited Microsoft Office

• Excellent communication skills

• Ability to motivate others in the Soft Services environment

Integral is an Equal Opportunities employer.  We act in a non-discriminatory way towards all potential and actual applicants during the recruitment process on the basis of race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.