Join Choco, where we build and own solutions that reshape a broken food system.
The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data.
At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day.
We’re not solving a simple or an abstract problem, it’s messy, operationally complex, and high-stakes.
As Senior Customer Success Operations Manager, you will own the post-sales operational infrastructure and revenue forecasting systems end-to-end and make them work in the real world.
You’ll build systems and processes that drive renewal forecasting, churn prevention, and expansion tracking, used by Customer Success, Finance, and leadership teams, and be accountable for whether they actually improve revenue predictability and operational execution, not just whether they are implemented.
What you’ll do
Own renewal, churn, and expansion forecasting from definition to outcome
Build and optimize Salesforce architecture for contracts, renewals, and lifecycle reporting
Work through messy data, unclear definitions, and fragmented systems to create a single source of truth
Make decisions that directly impact revenue predictability, retention, and expansion
Improve data governance, reporting standards, and operational clarity across Customer Success
Take responsibility for embedding forecasting and reporting into daily workflows and decision-making
Collaborate with Customer Success, Finance, BI, and Systems to drive cross-functional alignment
What you bring
5+ years of experience in Customer Success Operations, Revenue Operations, or GTM Operations with ownership of outcomes
Comfort operating systems like Salesforce in ambiguity and evolving environments
Strong judgment in real-world trade-offs across data, systems, and business needs
Accountability when systems or processes break and the drive to fix them
Fluency in English (written and spoken)
Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets.
Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins.
Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end.
In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office).
Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale.
If you want to work on real problems, take ownership, and raise the bar, we should talk.
Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
