Senior Customer Learning Manager - FX Trading Workflows

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Drives and delivers product aligned customer learning driving adoption and value creation for FX and Money Market workflow globally.
 

ROLE PROFILE:

Remote work. The Customer Learning Manager serves as the financial markets & workflow experts at LSEG. On any given day you will be collaborating with Subject Matter Experts to design, update and coordinate customer facing training content suitable for live classes, videos and/or documents. You will become the face of our company for learning, often leading advanced level classes and covering market topics.

WHAT YOU'LL BE DOING:

• Identifies and builds a strategy for customer learning in FX and Money Markets for Sales & Trading community across various LSEG products (especially Workspace, Advanced Dealing, Matching and FXAll).
• Shares knowledge and expertise in a timely manner by delivering in-depth and advanced learning and by coaching and mentoring other instructors
• Build or enhance relevant learning paths, classroom materials & on demand learning videos
• Coordinate/Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes
• Deliver advanced webinars and/or partner with internal experts on market topic webinars and drive all aspects from preparation to post session activities.
• Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly.
• Collaborate with other Customer Success Managers and other partners to identify how to best engage relevant customer base
• Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications).

WHAT YOU'LL BRING:

• Fluency in English with clear pronunciation
• Expert-level product & workflow expertise and strong industry knowledge, 5+ years markets experience preferred
• Proven experience in training on LSEG/Refinitiv solutions and customer workflow expertise
• Undergrad preferred or related, and ACI/CFA designation welcomed.
• Strong presentation skills and knowledge of outcome-based learning
• Demonstrates leadership qualities
• Enjoys coaching and elevating performance
• Proactive, resourceful, attention to detail
• Strong excel skills preferred as well on-line presentation software’s (i.e., WebEx, Teams)
• Use of AI encouraged

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.