Lead the fault management team, ensuring SLA compliance, managing performance of team members, and improving operational processes while engaging with customers.
Join our Team
About this opportunity:
We at Ericsson are excited to present this opportunity for a Front Office Team Leader. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency. You'll be part of the MS team, responsible to lead the fault management team.
What you will do:
What you will bring:
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 782173
About this opportunity:
We at Ericsson are excited to present this opportunity for a Front Office Team Leader. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency. You'll be part of the MS team, responsible to lead the fault management team.
What you will do:
- Ensure that all alarms are reported within the proper escalation matrix and within the agreed SLAs.
- Ensure all processes, OPIs & OLAs are followed.
- Ensure all SLAs and KPIs for the function are met.
- Internal & external customer engagement.
- Create and implement new ways of working that are measurable and reflect with improvement on business.
- Manage individual performance management of the team members through setting individual goals, following up on corrective/improvement action plans, providing feedbacks and coaching.
What you will bring:
- BSc in Telecommunications, Computer Science, or equivalent.
- 3-5 years of experience.
- Good knowledge in 2G/3G/LTE/IMS/EPC/VAS network architecture.
- Good command of English (writing & speaking).
- Proficient in using Microsoft office tools (Excel, Word & Outlook).
- Leadership skills and ability to guide and motivate teams.
- Ability to work effectively under pressure.
- Team work and collaboration skills.
- Strong communication skills.
- Accountability.
- Good understanding of customer needs and stakeholder management skills.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 782173
Top Skills
Computer Science
Excel
MS Office
Outlook
Telecommunications
Word
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