Are you an experienced employee‑experience consultant ready to lead strategic listening programmes for FTSE100 clients? Do you enjoy turning complex people data into clear business narratives that influence C‑suite decisions and drive long‑term account growth? Join a specialist team where your insight shapes culture, leadership and competitive advantage.
About the role:
Join Ipsos Karian and Box — a focused community of employee experience experts — as a Senior Consultant delivering employee listening strategies and narrative‑led insights to some of the world’s most ambitious organisations. You’ll own a portfolio of clients (many FTSE100), design best‑practice research and translate data into actionable strategic advice that influences purchasing and people decisions. Day‑to‑day you’ll shape client programmes, lead multidisciplinary project teams (data scientists, analysts, designers, project managers), and contribute to product development and new business pitches. This role combines hands‑on research design and advisory work with account leadership: you’ll act as an Account Director for your clients, drive commercial growth, secure client delight and help evolve our employee listening proposition. You’ll be part of a fast‑moving, supportive team that offers boutique agility with Ipsos’s global scale and an inclusive, employee‑first culture.
About you:
- Advanced degree (e.g., Occupational Psychology or related) or equivalent experience in employee research and organisational culture.
- Proven track record designing and running employee listening programmes and crafting evidence‑based business narratives.
- Strong client management and commercial experience — able to build trusted relationships, influence buying decisions and act as account lead.
- Excellent communication and presentation skills, comfortable influencing to C‑suite level.
- Good grasp of data and understanding of common analytical techniques.
- Proficiency in AI use and adoption to streamline analysis, synthesis and client deliverables.
- Collaborative, self‑starting and resilient — able to lead diverse teams and work effectively across internal stakeholders.
Essential skills:
- Advanced degree in Occupational Psychology or a related discipline, or equivalent practical experience.
- Demonstrable experience in employee experience, leadership or organisational culture research.
- Strong research design skills for quantitative and qualitative employee listening programmes.
- Exceptional problem solver through both tactical and strategic lenses.
- Ability to use data and insights to craft compelling strategic proposals and business narratives.
- Experience managing client relationships and driving sustainable account growth.
- High‑level presentation and stakeholder management skills (including C‑suite).
- Familiarity with employee listening platforms and analytics (e.g., Qualtrics, Perceptyx) and comfort working with data science teams.
- Proficiency in AI tools to enhance efficiency and insight generation.
- Excellent written and verbal communication skills.
Desirable skills:
- Commercial mindset with experience contributing to new business bids and pitches.
- Experience leading multidisciplinary teams (insight analysts, data scientists, designers, project managers).
- Knowledge of CRM and client management systems.
- Prior experience designing listening strategy and programme evolution.
- Track record of product or proposition development within employee experience consulting.
- Experience working across global or matrixed organisations.
- Familiarity with methodological approaches such as sampling design, regression modelling and segmentation.
Benefits:
We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.
We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.
Ready to have an impact? Apply now!
About UsIpsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! About the Team
At Ipsos, we collaborate with the world’s leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes.
From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems.
Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience.
So, while our work is powered by insights and driven by technology, it’s always all about people
