Senior Client Services Consultant

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The National Accounts Client Service Consultant is responsible for providing end-to-end administrative support and high-touch customer service to complex National Accounts group insurance clients in the United States. Partnering closely with Account Executives and internal MetLife teams, this role plays a critical part in managing client relationships and ensuring seamless day-to-day account administration.
Guided by our purpose - always with you, building a more confident future - and MetLife's New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to work with sophisticated clients, influence strategic outcomes, and deliver consultative solutions across a broad portfolio of group insurance products. The role offers exposure to senior client stakeholders, cross-functional collaboration, and meaningful impact on client satisfaction and retention.
Key Responsibilities

• Manage day-to-day service delivery and account administration for complex National Accounts clients, partnering closely with Account Executives.
• Serve as the primary client contact, coordinating communications, meetings, presentations, and ongoing relationship management.
• Provide consultative support by recommending plan design, service solutions, and strategic account improvements to meet client needs.
• Lead account audits, reporting, RFP responses, contract support, and cross-functional collaboration with internal stakeholders.
• Apply deep product, industry, regulatory, and systems knowledge to deliver exceptional client service and support business objectives.

Required Qualifications

• High School Diploma or equivalent, with extensive insurance industry experience supporting account management and client service functions.
• Proven client-facing account management expertise with a strong commitment to delivering exceptional customer service.
• Excellent organizational, communication, and relationship-building skills, both written and verbal.
• Ability to work independently, manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
• Solid knowledge of employee benefits, proficiency in Microsoft Office and virtual collaboration tools, commitment to continuous learning, and willingness to travel as needed.

Preferred Qualifications

• Bachelor's degree.
• Experience supporting Disability insurance products.
• Demonstrated ability to balance client expectations with organizational capabilities, project management skills, problem-solving, analytical thinking, attention to detail, and sound decision-making.

The expected salary range for this position is $78,500 - $93,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.
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