Senior Client Partner

London | Full-time | Hybrid | Perm

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase. 

We’re looking for a talented Senior Client Partner who expects more from their career. This is an opportunity to take ownership of key client relationships, building and selling compelling media solutions while helping clients get more value from their investment.

You’ll combine a consultative approach with strong commercial instincts, understanding your clients’ business challenges and translating them into relevant online and offline media solutions. You’ll be accountable for driving revenue and sustainable commercial growth, while making sure the work we deliver genuinely addresses client needs.

You’ll be at the heart of our client relationships, creating opportunities, shaping media plans and bringing together colleagues from across Tesco Media to deliver excellent work.

• Own and grow client relationships, developing a deep understanding of clients, their categories and priorities to identify opportunities for stronger partnerships.
• Create compelling advertising solutions powered by first-party data, working with Media Planning to turn briefs into high-quality, effective responses.
• Drive commercial performance, proactively developing your sales pipeline, forecasting accurately and working towards ambitious quarterly and annual revenue targets.
• Pitch with confidence, developing and presenting proposals and business cases that connect client challenges with the right media solutions.
• Bring teams together, collaborating with retailer stakeholders and colleagues across Strategy, Enablement and other specialist teams to bring relevant thinking, market developments and new opportunities to your clients.

You’ll bring a strong commercial mindset and the confidence to own complex senior client relationships. You’ll be equally comfortable developing a strategic partnership, responding to a brief and spotting the next commercial opportunity.

• Sales and account management experience, ideally gained within retail, CPG, media, advertising or a closely related environment.
• Strong understanding of digital advertising and media sales, with experience in a media agency, brand, ad tech, retailer or retail media network particularly relevant.
• Proven client leadership, with the ability to navigate complex stakeholder groups and build productive internal and external relationships.
• Commercial judgement, including developing sales pipelines, accurate forecasting, negotiation and delivering against challenging targets.
• Confident communication and presentation skills, combined with a consultative approach that gets to the heart of a client’s business needs and translates them into relevant solutions.

This role will suit someone who enjoys combining relationship-building with commercial ownership and can keep momentum in a fast-moving environment.

• Take a customer-first approach while remaining focused on commercial outcomes.
• Build trust quickly and enjoy developing deeper, longer-term client partnerships.
• Stay adaptable as priorities, client needs and the wider media landscape change.
• Enjoy collaborating with others and helping colleagues succeed, including supporting the day-to-day work of Media Executives or Associates where appropriate.

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

• Flexible benefits and healthcare: A flexible allowance lets you choose your benefits, including private medical cover through Vitality, with options to add a partner and/or dependants. 
• Protection: Benefits include life assurance, income protection and critical illness cover, with mandatory life assurance of 2x annual basic salary and default income protection of up to 75% of reference salary after 13 weeks of continuous absence.
• Pension: A defined contribution pension with Aviva offers up to 7.5% matched funding.
• Time off: 25 days' holiday per holiday year in addition to Public Holidays, the option to buy up to 5 additional days, loyalty days based on service, and a day off for your birthday.
• Wellbeing and extras: Access to the dh Wellness hub and confidential employee assistance, alongside options including car leasing, technology purchases, dental and travel insurance, Cycle to Work and other flexible benefits. 

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found(here)

Want me to drop this into a Word doc, or tweak the mission / responsibilities / benefits?