Senior Claims Specialist - Natural Resources

Senior Claims Specialist - Natural Resources

Location: London

Contract Type: Permanent

Work Pattern: Full Time  and Hybrid (3 Days in Office)

About The Role

In this role you will be responsible for market-leading, proactive handling of claims within authority for Natural Resources classes which are Upstream / Downstream Energy, Mining and Metals, Power and Renewables, with accountability of certain class claims if required.

You will ensure that the best outcomes are achieved consistently for our clients and business and aligning to MS Amlin Values, and provide consistent delivery of a TRUSTed, first-class claims experience to clients, brokers and internal stakeholders. You will also deputise for Claims Leadership/Management, as required.

What You’ll Spend Your Time Doing

• To dynamically handle claims, leading the market, arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where appropriate,  to ensure consistent delivery of superior level of claims service and proactive claims resolution.
• To actively monitor claims to ensure early ‘best estimate’ reserves are in place, valid claims are settled promptly with a tight control of costs throughout lifecycle
• To ensure all claims handling responsibilities adhere to MS Amlin procedures, controls and Lloyd’s/FCA/PRA/J-SOX regulatory requirements and individual performance results in ‘green’ Claims KPIs
• To role model and promote a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement -  sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all.
• To deputise for claims manager and other senior claims team members, as required and requested.
• To provide specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
• To provide Claims thought leadership and ‘lead indicator’ insights, verbally and via formal reporting requirements, through knowledge and analysis of claims data (as well as  providing input reserving process from claims perspective) to facilitate better business decisions
• To work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners
• To build strong relationships with our broker partners, understanding their requirements, gaining feedback to improve service delivery and strengthen relationships with co-insurers, as needed, to positively influence
• To proactively achieve claims team strategic objectives and participate in business modernization to transform current claims proposition towards our vision for a TRUSTed, market-leading claims proposition
• To understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team.
• To act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation

MS Amlin Claims Philosophy

• Our corporate purpose is to provide ‘continuity in an uncertain world’. MSAmlin Claims provides this for our clients and the business through the consistent delivery of our Claims Philosophy – a service you can TRUST. TRUST represents our 5 service commitments – Transparency, Responsiveness, Understanding, Solution-driven and Technical expertise – which our clients can rely on as our team ‘live and breathe’ them on a daily basis.

What We Need From You

• Service-orientated - passionate about claims resolution and client experience
• Exceptional communication skills – ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media.
• Strong ability to build trust and manage relationships with external and internal stakeholders
• Decision-making - proven sound judgement and decision making capability, even under time-pressure
• Problem-solving – ability to break down complex issues and spot trends, patterns and interdependencies
• High-performance mentality – self-motivated, outcome-driven with energy and determination to succeed in a fast–paced environment of business transformation
• Growth Mindset – desire for continuous improvement of self, team-members and claims service to be their  ‘best version’; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients’ and business’ evolving requirements

Skills & Experience

• Extensive experience in leading market in resolving Natural Resources claims globally, including strong relationships with relevant experts, brokers and co-insurers
• Degree/CII or equivalent professional qualification is desirable, or willingness to work towards
• Firm understanding of key principles and practices of London Market
• London Market Claims System & Microsoft Office Knowledge e.g. ECF, Excel
• Account/portfolio management experience
• Willingness to travel and attend client events

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

• Competitive Base Salary
• Performance Related Discretionary Bonus
• Holiday: 28 days core annual leave, and you can buy up to 5 days
• Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)
• Private Medical: cover for yourself. Family members/dependants can be added.
• Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits. 
• Life Assurance: 5 x annualised base salary
• Enhanced Parental Leave (maternity and paternity): 6 months full pay, entitled from day 1. 
• Continuous Learning Approach: Including study support with professional qualifications.
• Carers Leave: 5 days full pay.
• Employer Supported Volunteering: 3 days volunteering leave full pay.
• Annual health screening
• Give as you earn
• Cycle to work
• Season ticket loan
• Green car scheme  
• Retail discount platform

About MS Amlin

MS Amlin is a group of leading global (re)insurance companies, and we are part of the global top-10 non-life insurance group MS&AD.  We operate through four legal entities operating in the Lloyd’s, Continental European, US and Bermudian global (re)insurance markets.

This role is in our Lloyd’s business

Our Lloyd’s business writes a diverse (re)insurance portfolio and specialises in providing insurance coverage to commercial businesses and offering reinsurance protection to other insurance companies around the world.  We operate from our offices in the heart of London’s (re)insurance district and from our market hubs in Asia and the Middle East. We work in partnership with our brokers and clients to provide proactive risk solutions and support across a broad range of trades and industries. We operate through our Lloyd’s Syndicate 2001, and we can trace our roots in the insurance market, back over 100 years.