Role: Senior Claims Specialist - Marine and Energy Liability
Location: London
Position: Full time
You will take responsibility for proactively handling Marine and Energy Liability claims within your authority, achieving the best outcomes for our clients and the business. You may also handle claims from other classes where required.
You will work with clients, brokers and colleagues to deliver a first-class claims service, following MS Amlin policies, procedures and our TRUST claims philosophy. You will deputise for claims management and leadership when requested.
About The Job
While there is rarely a typical day, here's a snapshot of some of the key parts of the job:
- Lead the handling of Marine and Energy Liability claims from first notification through to settlement, considering subrogation and contribution where appropriate.
- Set early best-estimate reserves, monitor developments, settle valid claims promptly and control costs throughout the claim lifecycle.
- Follow MS Amlin procedures and controls, meet Lloyd’s, FCA, PRA and J-SOX requirements, and deliver against claims performance measures.
- Share knowledge and work collaboratively with colleagues to improve claims handling and the service we provide.
- Deputise for the claims manager and other senior claims team members when required.
- Provide specialist advice to clients and the business to support decisions and help prevent or mitigate losses.
- Analyse claims data, identify emerging trends and provide portfolio insights and reporting, including input to the reserving process.
- Work with underwriters to develop the claims proposition, attract and retain business, and support client partners.
- Build relationships with brokers and co-insurers, understand their requirements and use feedback to improve service delivery.
- Contribute to claims team objectives and projects to modernise the claims service.
- Apply delegated claims procedures and oversight requirements where relevant, working closely with service providers and experts.
- Represent MS Amlin in the market and help strengthen our claims reputation.
In addition to your key responsibilities, you will be expected to:
- Put claims resolution and the client experience at the centre of your work.
- Communicate clearly, listen actively, collaborate and negotiate confidently, both in person and remotely.
- Build trust and manage relationships with internal and external stakeholders.
- Make sound decisions and exercise judgement, including under time pressure.
- Break down complex issues and identify trends, patterns and connections.
- Take ownership of outcomes and work effectively in a changing, busy environment.
- Continue developing your expertise, support colleagues and look for ways to improve the service as client and business needs evolve.
What You'll Need
Experience:
- Proven experience of around eight years or more leading the market in resolving Marine and Energy Liability claims globally, with strong relationships with relevant experts, brokers and co-insurers.
- A degree, CII or similar professional qualification is desirable, or a willingness to work towards one.
- A firm understanding of London market principles and practices.
- Knowledge of London market claims systems and Microsoft Office, including ECF and Excel.
- Experience of account or portfolio management.
- A willingness to travel and attend client events.
- High-performance mentality – self-motivated, outcome-driven with energy and determination to succeed in a fast-paced environment of business transformation.
MS Amlin Claims Philosophy
Our corporate purpose is to provide continuity in an uncertain world. Our claims service is built on TRUST: Transparency, Responsiveness, Understanding, being Solution-driven and Technical expertise.
We communicate openly, take ownership and deliver on our promise to pay valid claims promptly.
We are stronger together because of our common interests and rich differences. You may be the strength we didn't know we needed. Believe in yourself, and click apply today!
What Can You Expect From Us?
As well as a competitive base salary and performance-related discretionary bonus, here is a link to our employee benefits - Benefits of working at MS Amlin | MS Amlin
Hybrid Working
At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, and our teams typically spend 3 days a week in the office.
About MS Amlin
MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST: Transparency, Responsiveness, Understanding, Solution-driven thinking and Technical expertise. This defines how we manage claims and build lasting relationships.
We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity and Inclusion goals.
Millennium London, England Office
London, United Kingdom
