Senior Change Oversight Manager

We're at an exciting point in Nationwide's journey. As we accelerate delivery of our strategic ambitions, create greater value for our members, and embrace new ways of working, effective oversight of change has never been more important.

To support this evolution, we're investing significantly in our Operational Risk Oversight team within the Second Line of Defence. We're enhancing the team's capacity, seniority, and technical expertise to strengthen our ability to provide independent challenge, influence strategic outcomes, and help deliver better experiences for our members.

This newly enhanced role offers an exciting opportunity to play a key part in the oversight of some of Nationwide's most significant strategic change and integration programmes. As a Senior Risk Oversight Manager (Change), you'll work closely with the Head of Operational Risk Oversight (Change) to provide independent risk oversight and challenge across a complex portfolio of change initiatives.

Managing change risk is a critical component of our Enterprise Risk Management Framework. Nationwide delivers large-scale change to strengthen operational resilience, launch new products and services, and meet evolving regulatory and legal requirements. As the scale and complexity of technology-enabled change continues to grow, we're investing in new oversight approaches, enhanced capability, and more sophisticated methods of assessing delivery risk.

In this role, you'll provide constructive challenge and insight across all stages of change delivery, operating through Nationwide's Change Framework and supporting oversight of portfolio management, project delivery, and technical implementation. You'll work collaboratively with programme leaders, technology teams, senior stakeholders, and colleagues across the Three Lines of Defence, while also engaging with UK regulatory bodies where appropriate.

This is an opportunity to help shape the future of change risk oversight at Nationwide, bringing fresh perspectives, technical curiosity, and strong influencing skills to an evolving and high-profile area of the business.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

No two days are the same, but a typical day is focused on providing independent oversight, developing and co-ordinating risk opinions, and challenging to ensure that change is delivered safely and in line with the Group Change Framework and regulatory expectations.

Some of your day is spent engaging with business and change teams. This might involve discussing programme delivery, reviewing governance artefacts, and challenging risk assessments. A key part of the role is providing constructive challenge while supporting teams in achieving their objectives. Working closely with colleagues across the organisation is essential. You’ll regularly engage with programme managers, programme directors, compliance specialists and senior leaders to build a clear view of risk exposure and delivery progress.

The majority of your time will involve reviewing programme updates, ensuring that key decisions, assumptions and dependencies are appropriately documented and escalated, preparing steering committee slides. You must also ensure to spend time updating planning documents and our central opinion repository.

About you

Minimum requirements:

• We’ll need you to have a demonstrable track record of either leading programmes or projects and/or oversighting them with a good level of IT technical understanding within a Retail Banking/Financial Services firm

• You will have experience of working as a Programme or Project Manager

• You'll have the ability to demonstrate decisiveness and sound judgement on a consistent basis. With strong critical thinking, you’ll comprehend and assimilate technical information rapidly, break down complex problems and provide support and challenge to risk owners in a clear and understandable way to suit different audiences, from Exco level through to wider colleague engagement

• Interpersonally, you will have experience of working on a regular basis with Senior and Director level stakeholders and you can develop high value relationships at all levels

• You will have strong leadership skills and be comfortable working in a matrix environment.  The role will involve direct line management and also co-ordination of oversight resource across the Second Line teams

• You'll have demonstrable experience of assessing business area compliance against the Enterprise Risk Management Framework (ERMF) requirements

• Being resilient and calm under pressure is key, stepping back and considering the bigger picture and being comfortable managing through uncertainty and ambiguity

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident 

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. 

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. 

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Risk Manager.