Senior Business Analyst

Company Description

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

• Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains.
• Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
• Want to continue to grow professionally. We encourage you to grow and be the best version of yourself.
• Care about sustainability? We want to be better for our people, environment and society.
• Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too.

Job Description

As a Senior Business Analyst working within the Retail space, your primary focus will be on Shawbrook's strategic digital agenda, process improvement, and efficiencies. 

Your main responsibility will be to re-platform, analyse and assess the current processes and systems in place, identifying areas for improvement. You will work closely with various teams including Business Analysts, Product Management, Product Design, Data, Technology, Operations, Risk, and other key stakeholders to design and implement effective solutions that enhance the customer and colleague journeys.

To succeed in this role, you'll need to be a collaborative team player with excellent stakeholder management and communication skills. You'll interact with different teams across the organization, including Product, Operations, Risk, and the Chief Technology Officer (CTO). Your ability to effectively communicate and manage relationships with these stakeholders will be crucial in implementing optimal solutions.

Being a self-starter with a strong sense of personal responsibility and delivery is also important. You should proactively take ownership of your work and drive it forward, ensuring that projects and initiatives are completed successfully.

Your role as a Senior Business Analyst will involve analysing and improving processes, collaborating with various teams, managing stakeholders, and contributing to Shawbrook's strategic digital agenda.

Qualifications

Delivery in Product: You should have an understanding of AGILE ceremonies and be familiar with the expectations and delivery within a product environment. This knowledge will enable you to effectively contribute to product development processes and ensure timely and successful delivery of projects.

Analytical mindset: You will use your analytical mindset to understand and breakdown complex problems, translating them to digestible artefacts that can be used to understand, enhance and improve processes. You will strive for solutions and overcome roadblocks that may arise. Your knack for problem-solving will be crucial in leading the change efforts and ensuring successful outcomes. 

Proven communication: You will be working in a cross-functional environment with various stakeholders. You will need to effectively communicate and collaborate with individuals from different teams and departments, including business analysts, product managers, designers, developers, and other key stakeholders. Your ability to communicate clearly, listen actively, and convey information effectively will be vital in navigating this diverse stakeholder landscape.

Execution: With your inquisitive nature, you should be able to independently (with limited guidance) perform gap analysis and research to identify areas for improvement and drive change within the business. Taking ownership of your work and delivering results will be key to achieving success in this role.

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle-to-work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 25 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done