The Senior Associate, Operations Static Data supports operational processes, monitors system performance, liaises with external partners, and enhances client services, ensuring compliance and facilitating policy implementation.
About CLS:
CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.
Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.
CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.
Our ambition to make a positive difference starts with our people. Our values underpin everything that we do at CLS and define our working environment:
- Pivotal purpose
- Trusted guardian
- Targeted innovation
- Facilitate connections
- Delivering excellence
- Inclusive culture
Job Information:
- Functional Title: Senior Associate, Operations Static Data
- Department: Operations
- Corporate Level: Senior Associate
- Reports To: Vice President, Operations Static Data
- Location: London
What you will be doing:
- Support the Operations Static Data function, monitoring mailbox, action urgent items, and provide timely responses.
- Liaise with Members, Liquidity Providers, Central Banks, RTGS system operators and Nostros regarding testing and trialing activities, failure of processes/systems and day to day operational processes.
- Creating testing and trialing scripts
- Inputting Settlement Member and Liquidity Provider static data
- Providing secondary level support monitoring the settlement service during the funding and settlement window and escalating any non-performance, ensuring settlement and funding completes within the set deadlines
- Providing secondary level support monitoring key deadlines, including opening / closing of RTGS systems and service specific timeline activities, ensuring successful completion against expectations.
- Provide excellent client service to CLS’ existing and potential customers.
- Adhere to the CLS policies & procedures, including Compliance guidelines and maintaining a thorough knowledge of OFAC and AML requirements.
- Providing secondary level support monitoring the CLS production and testing (JAS) services – when required.
- Support the CLS test services in-line with current live operational procedures, working closely with other departments to ensure all User Acceptance Testing and project work is performed and delivered on time.
- Develop strong relationships with other key departments within CLS. This includes Operations Management, CLS On-boarding, Risk, Compliance, Legal and Client Engagement.
- Follow established policies and procedures and contribute to implementing new policies and procedures as required.
- Contribute to the successful execution of the Operations Strategy and Continuous Improvement Plan.
- Provide support and Operational input to the key CLS Strategic Initiatives as required.
What we’re looking for:
- Working knowledge and understanding of SWIFT network and terminology.
- Experience providing key operational services, preferably in a global environment.
- Experience with dealing with customers and other third parties directly.
- Experience with (complex) query resolution.
- Hands-on experience with Microsoft, including Windows and Office.
- Experience working with trouble ticketing / problem management system (desirable).
- Experience working with ServiceNow application (desirable).
- Strong administrative and multi-tasking ability.
Professional qualifications / certifications
- Strong academic background, preferably in Finance, Economics or Math.
Our commitment to employees:
At CLS, we celebrate inclusion and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:
- Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
- 2 paid volunteer days so that you can actively support causes within your community that are important to you.
- Generous parental leave policies to ensure you can enjoy valuable time with your family.
- Parental transition coaching programmes and support services.
- Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
- Employee Networks (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about inclusivity.
- Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
- Active support of flexible working for all employees where possible.
- Monthly ‘Heads Down Days’ with no meetings across the whole company.
- Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
- Private medical insurance and dental coverage.
- Social events that give you opportunities to meet new people and broaden your network across the organisation.
- Annual flu vaccinations.
- Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
- Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
- All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
- Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.
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