Senior Associate – Digital Product Management - SafeKey

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

The Global Merchant & Network Services (GMNS) Product team leads the strategy, development, and operation of payment services across the American Express Global Network. The team is responsible for safely and securely processing approximately $1.9T in annual global transaction volume, while delivering innovative capabilities to issuers, acquirers, and merchants worldwide. Our remit spans network operations, enhancement of existing capabilities, new product innovation, and end-to-end partner lifecycle management. Through proprietary and third-party solutions, we enable secure, seamless transactions that create value for Card Members and partners around the world.

Reporting to the Senior Manager, SafeKey, the Associate, Digital Product Management will play a critical role in supporting the delivery of the Network’s digital payment authentication product. This role is an exciting opportunity for a talented individual to join a team responsible for SafeKey - an authentication solution that leverages the global industry standard, EMV® 3-D Secure, to detect and reduce e-commerce fraud through an extra layer of security when consumers shop online.

The individual will focus on supporting, developing and overseeing the growing control environment that SafeKey is required to work within.  This will include the oversight and management of controls and testing; management of our Third-Party Lifecycle program (Alternate Practice); and advising/updating on new requirements

This is a fantastic opportunity for an individual who has previous experience in customer service roles and/or operational risk, who wants to join a team to develop their career within a team who manages a critical global product. 

• Guiding and supporting the Product team in identifying process deficiencies, controls weaknesses that could lead to loss events (OREs CAPS) and provide recommendations on solutions to best mitigate them.
• Re-design, standardize and document processes to minimize risks
• Developing and implementing controls to reduce operational risk
• Ensuring new Service Providers are onboarded through Process Unity (Alternate Practice)
• Developing and maintaining strong working relationships with the business teams and critical stakeholders 
• Creating and maintaining Project plans and providing regular updates on timelines, milestones, risks and performance metrics to key collaborators to ensure timely completion of projects
• Ensure that Legal and Regulatory controls are central to everything we do when implementing process controls
• Working on multiple initiatives at a time or as part of a team on larger projects
• Developing powerful and effective communications to all levels

• Strong product/project management skills and experience, thought leadership, decision-making skills and the ability to resolve complex problems independently
• Proven track record of delivering tangible results across Shareholder, Customer and Operations focused initiatives
• Proven track record of working across markets and achieving international collaboration to inspire change
• Ability to influence others without direct authority and to challenge the status quo appropriately
• Ability to handle multiple tasks concurrently and self-motivate, with the ability to work independently and prioritize work effectively
• Strong relationship-building and great communicator with verbal and written skills to influence at all levels
• Ability to use a strong Growth Mindset to adapt to change, learn new skill-sets, and grow within role
• Demonstrated ability to measure impact of implemented changes
• Control and Compliance matter expertise on products, policies and procedures would be a plus (Archer, Process Unity etc)
• Desired proficiency with use of Excel and Power Point 

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.