Jobs at American Express

Lead product strategy for AI-powered personalization and recommendation capabilities. Define requirements, partner with Data Science and Engineering to build, test, launch and optimize models, monitor performance, run experiments, prioritize enhancements using analytics, and communicate results to stakeholders while ensuring scalability, compliance and strong customer experiences.

The Director of Client Management will oversee a $20bn portfolio, focusing on strategic direction, contract negotiation, merchant engagement, and cross-functional collaboration to maximize acceptance and drive revenue growth.

As a Software Engineer II at American Express, you will build and maintain software for payment systems, ensuring quality and supporting deployment while automating processes. You will engage in code reviews, debugging, and scaling applications based on demand.

Build and operate production agentic AI systems and LLM-powered features. Implement RAG pipelines, extend shared AI infrastructure, monitor and debug production models, and collaborate with product and design to deliver secure, reliable AI capabilities in a regulated financial environment.

Lead a team overseeing financial crime risk management, ensuring compliance with relevant regulations, and embedding controls in operations. Partner with business units to bolster risk assessment and help manage day-to-day financial crime issues.

Lead product delivery for personalization capabilities across mobile and web: translate partner requirements into user stories, manage roadmap and backlog, run pre/post-launch testing, partner with analytics to measure feature value, present to executives, and improve platform capabilities.

Design, build, and operate production-grade agentic AI and LLM-powered features and RAG pipelines over sensitive financial data. Collaborate with product and design, contribute shared AI infrastructure (LLM services, orchestration, evaluation), and own reliability, security, auditability, and compliance in production.

Support execution and enhancement of the Data Subject Request Processor (DSRP) platform by discovering, mapping, and integrating enterprise data sources for DSAR compliance. Coordinate with Product, Engineering, Privacy Risk Management, and business partners to document data flows, manage integration deliverables, support backlog and testing, streamline DSAR workflows, and produce product documentation and operational monitoring to ensure compliant, scalable DSAR fulfillment.

Lead strategy and roadmap for AI platform tools, integrations, APIs, gateways, and agentic capabilities. Partner with engineering, data science, and partners to build reusable services, drive GenAI/agentic use cases, define metrics, and balance short-term delivery with long-term scalability and adoption across Amex's digital ecosystem.

Build and ship production-grade agentic AI systems and LLM-powered features. Architect RAG pipelines over sensitive financial data, contribute shared AI infrastructure, own production reliability and safety, and collaborate with product and design to deliver customer-focused outcomes in a regulated environment.

Own first-line governance for UK credit risk processes and controls, ensuring regulatory compliance (FCA CONC, Consumer Duty). Strengthen monitoring, manage operational risk events and remediation, update policies, prepare audit/regulatory documentation, and collaborate with Compliance, Legal, Data Governance and product teams to embed robust controls and drive good customer outcomes.

Lead delivery and governance of compensation and benefits across EMEA and the UK. Manage market benchmarking, pay structures, annual review cycles, and regulatory pay-transparency reporting. Partner with HR, Finance, Legal, and business leaders on reward decisions. Design and govern healthcare, retirement, insurance, and wellbeing offerings. Coordinate vendors, ensure compliance and controls, and contribute to regional/global Total Rewards projects and transformation initiatives.

Build and enhance backend, event-driven payment services within a distributed systems platform. Contribute to microservices, streaming, and event-sourced architectures, participate in Agile Scrum teams, write well-tested code, support production reliability, and collaborate with product and engineering stakeholders while learning modern JVM-based development practices.

Lead partner-focused technical roadmaps and translate partner product strategies into prioritized Amex product investments. Serve as escalation owner for roadmap conflicts, represent partner perspectives in product planning, align launch sequencing and cross-functional resolution, and build the Partner Solutions Consulting team while leading executive-level partner engagements.

The Director of Colleague Data Science & Analytics will lead the global HR analytics function, driving innovative solutions to support decision-making and enhance the colleague experience.

The Manager, Colleague Strategic Partner will partner with business leaders to enhance colleague experiences, drive talent strategy, and support performance and change management for organizational effectiveness.

The role involves understanding payment products, providing consultancy, overseeing partner onboarding, analyzing operational data, and collaborating with various stakeholders for successful product deployment.

The Manager, Risk & Control - Regulatory Communications will create customer communications for regulatory projects, collaborating with teams to improve strategies and ensure brand consistency.

The Senior Associate will lead product strategy and delivery for 24/7 travel servicing experiences, collaborating with various stakeholders, managing product backlogs, and ensuring a high-quality user experience while driving continuous improvements.

Support product management and operations for Network Tokenization capabilities, driving product roadmap, execution, and performance analysis in an Agile environment.