Teams at American Express

Lead product strategy for AI-powered personalization and recommendation capabilities. Define requirements, partner with Data Science and Engineering to build, test, launch and optimize models, monitor performance, run experiments, prioritize enhancements using analytics, and communicate results to stakeholders while ensuring scalability, compliance and strong customer experiences.

The Director of Client Management will oversee a $20bn portfolio, focusing on strategic direction, contract negotiation, merchant engagement, and cross-functional collaboration to maximize acceptance and drive revenue growth.

Build and operate production agentic AI systems and LLM-powered features. Implement RAG pipelines, extend shared AI infrastructure, monitor and debug production models, and collaborate with product and design to deliver secure, reliable AI capabilities in a regulated financial environment.