Coordinate AI and data governance requests across HR and Employee Experience. Manage intake, triage, routing, documentation, approvals, SLA tracking, stakeholder follow-up, remediation, and escalation for governance cases. Partner with HR, privacy, legal, compliance, risk, control, and technology teams to progress complex or high-risk use cases through approval. Improve ticket quality, workflows, templates, and guidance while maintaining accurate, auditable records.
Take on a key role in advancing AI and data governance practices across HR/Employee Experience (HR/EX). This role provides the opportunity to tackle complex, highly governed requests and strengthen oversight, transparency, and control discipline. Expand your impact while helping teams deliver trusted, compliant employee data products and AI-enabled solutions.
As a Senior Associate Coordinator for AI and Data Governance in HR/EX, you will play a pivotal role in supporting day-to-day intake, triage, tracking, and progression of governance requests, ensuring completeness, clear documentation, and timely follow-up in line with defined procedures and SLAs. You will collaborate across HR/EX, privacy, legal, compliance, risk, control, and technology teams to help use case owners understand requirements, respond to feedback, and progress cases from ideation to approval for production.
Job responsibilities
- Action day-to-day AI and data governance tickets, confirming completeness, ownership, rationale, and required supporting documentation.
- Categorize, assign, route, and update cases in line with governance procedures and SLAs, maintaining accurate, auditable case records.
- Monitor assigned cases against SLAs, proactively following up with requestors and reviewers to resolve actions and unblock stalled items.
- Coordinate high-risk or complex HR/EX use cases by tracking feedback, remediation actions, and approval dependencies through to completion.
- Contribute to continuous improvement by identifying opportunities to improve ticket quality, routing, templates, and stakeholder guidance.
Required qualifications, capabilities, and skills
- Experience managing tickets, cases, workflows, approvals, service requests, or operational processes.
- Apply strong organizational and critical thinking skills to manage multiple active cases, deadlines, dependencies, and stakeholder follow-ups with attention to detail.
- Communicate clearly in writing and verbally, engaging effectively across HR, data/analytics, technology, risk, legal, compliance, and privacy partners.
- Use sound judgment to identify when issues, risks, or delays require escalation and ensure appropriate transparency of blockers and next steps.
- Operate calmly and proactively in a fast-paced, highly governed environment, taking ownership through to approval or closure.
- Familiarity with HR processes or AI / data governance, privacy, responsible AI, technology risk
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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