Coordinate AI and data governance requests across HR and Employee Experience. Manage intake, triage, routing, documentation, approvals, SLA tracking, stakeholder follow-up, remediation, and escalation for governance cases. Partner with HR, privacy, legal, compliance, risk, control, and technology teams to progress complex or high-risk use cases through approval. Improve ticket quality, workflows, templates, and guidance while maintaining accurate, auditable records.
Take on a key role in advancing AI and data governance practices across HR/Employee Experience (HR/EX). This role provides the opportunity to tackle complex, highly governed requests and strengthen oversight, transparency, and control discipline. Expand your impact while helping teams deliver trusted, compliant employee data products and AI-enabled solutions.
As a Senior Associate Coordinator for AI and Data Governance in HR/EX, you will play a pivotal role in supporting day-to-day intake, triage, tracking, and progression of governance requests, ensuring completeness, clear documentation, and timely follow-up in line with defined procedures and SLAs. You will collaborate across HR/EX, privacy, legal, compliance, risk, control, and technology teams to help use case owners understand requirements, respond to feedback, and progress cases from ideation to approval for production.
Job responsibilities
- Action day-to-day AI and data governance tickets, confirming completeness, ownership, rationale, and required supporting documentation.
- Categorize, assign, route, and update cases in line with governance procedures and SLAs, maintaining accurate, auditable case records.
- Monitor assigned cases against SLAs, proactively following up with requestors and reviewers to resolve actions and unblock stalled items.
- Coordinate high-risk or complex HR/EX use cases by tracking feedback, remediation actions, and approval dependencies through to completion.
- Contribute to continuous improvement by identifying opportunities to improve ticket quality, routing, templates, and stakeholder guidance.
Required qualifications, capabilities, and skills
- Experience managing tickets, cases, workflows, approvals, service requests, or operational processes.
- Apply strong organizational and critical thinking skills to manage multiple active cases, deadlines, dependencies, and stakeholder follow-ups with attention to detail.
- Communicate clearly in writing and verbally, engaging effectively across HR, data/analytics, technology, risk, legal, compliance, and privacy partners.
- Use sound judgment to identify when issues, risks, or delays require escalation and ensure appropriate transparency of blockers and next steps.
- Operate calmly and proactively in a fast-paced, highly governed environment, taking ownership through to approval or closure.
- Familiarity with HR processes or AI / data governance, privacy, responsible AI, technology risk
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
Similar Jobs
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Own the customer journey for SME and mid-market customers from onboarding through go-live and ongoing servicing. Build the EMEA Customer Success operating model, manage implementation activities, coordinate cross-functional stakeholders, monitor usage and service metrics, resolve escalations, and improve customer experience. The role requires strong relationship management, technical troubleshooting, operational attention to detail, and the ability to manage complex customer issues in a high-growth fintech environment.
Top Skills:
Google WorkspaceLookerSaaSSalesforceSQLZendesk
Fintech • Mobile • Payments • Software • Financial Services
Lead analytics for Wise Business Sales and Total Service teams by building dashboards, forecasts, cohort reports, and performance analytics. Optimize sales and service funnels, portfolio performance, conversion, churn prevention, capacity planning, and GTM strategy. Define KPIs and SLA analytics, conduct market sizing, and partner with Marketing and Analytics Engineering on lead management and reliable data pipelines, including Salesforce integrations.
Top Skills:
AirflowDbtGitLookerPythonSnowflakeSQL
.png){kind=logo}
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Own the vision, strategy, roadmap, and delivery of Expedia Group’s bidding and optimization platform across performance-marketing channels. Translate business and financial goals into automated bidding decisions, partnering with Data Science and Engineering on models, data pipelines, integrations, experimentation, monitoring, reliability, and scalable production systems. Guide technical trade-offs and ensure automated decisions are transparent, trustworthy, and tied to measurable business outcomes.
Top Skills:
Advertising AuctionsData PipelinesExperimentation SystemsForecastingMachine LearningMetasearchMonitoring SystemsOptimization AlgorithmsPredictive ModelingSearch Engine Marketing
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
