Senior Application Support Analyst - Charles River

We have an incredible opportunity for a Senior Application Support Analyst – Charles River to join out Investment IT Operations Team on a 12-month FTC, based in the London office (hybrid based).

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here

This role will be mostly aligned to supporting our front office Order Management System (Charles River). The remaining time will be spent concentrating on other investment applications, process improvement, upgrades and change projects. This role is accountable for supporting the investment business and related functions by providing support, quality data, reliable and stable systems for Investment business so they can perform their roles to secure our members future. You will build a trusted relationship and become the go to person for resolution by ensuring any trading issues are troubleshooted and resolved quickly and efficiently.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

We are looking for a Senior IT Ops Analyst who specialises in Charles River to work inside the Investment IT Operations function at Railpen. The successful candidate will have experience of working in Investment Management, as part of a fast paced and rapidly changing environment, with significant production support experience to meet the varied requirements of our Investment Business. The role will require someone from a technical background, who has experience with supporting Charles River IMS, investment data and working knowledge of the FIX protocol. Experience of Microsoft SQL Server would be a distinct advantage, however this isn’t essential.

We are looking for someone who has a passion for delivering high quality service and enjoys resolving complex application and technical problems. You will have an ability to balance priorities, achieve deadlines and demonstrate excellent interpersonal skills, patience and listening skills and be able to communicate effectively with stakeholders. As a Senior Application Support Analyst it’s imperative to understand the importance of taking a collaborative approach to tasks to ensure best solutions and knowledge sharing.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members. 

Rewarding you

• A competitive salary (depending on experience)

• 28 days annual leave, plus bank holidays

• Defined Contribution pension

Health & Wellbeing

• Employee assistance programme

• Health cash plan

• Eye care vouchers

• Flu vaccination

Lifestyle

• Give as you earn scheme

• Paid volunteering days

Please apply for the apply button or visit Careers Page by Friday 12th June 2026.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life