Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.
The Global Bonusing Governance (GBG) Team is part of Global Merchant & Network Services (GMNS) and sits within Global Strategy, Operations, & Performance (GSOP). GBG’s team mission is to actively manage and continuously improve the processes by which merchant data is maintained, governed, and used for rewards bonusing. GBG collaborates cross-functionally with enterprise Marketing, US Consumer Services, Global Commercial Services, International Card Services, Global Merchant Services, Technology, Legal, and Compliance teams among others to ensure that we can fulfill accurately on the customer promise.
ResponsibilitiesAs the business owner of Merchant/Industry Bonusing, and the subject matter experts of these processes, the responsibilities of the team include:
- Lead Merchant/Industry Bonusing Category Governance for Card Issuance
- Implement capabilities, processes and controls to ensure merchant data are properly maintained
- Research customer complaints pertaining to merchant/industry bonusing
- Conduct research and support the implementation of new and expanded merchant/industry categories
- Define and implement strategic technology solutions
- Train users on GBG processes
- Maintain strong relationships with internal and external partners
- The GBG Team is seeking an Analyst to support the maintenance of merchant data and the bonus categories used to bonus Card Members as part of the card value proposition as well as supporting select campaign offers and other programs. This position will be responsible for the following:
- Review and validate merchant data feeds and customer inquiries to ensure accurate merchant categorization across all bonus categories
- Leverage internal and external tools to complete each merchant validation and record findings - Perform data analytics, including merchant/industry research
- Identify and implement process controls and improvements
- Provide timely responses to requests from Audit, Risk Management and regulators
- Maintain process documentation as part of audit and control requirements
- Support customer remediation efforts
- Proven years of professional/relevant experience is highly desired
- Proven years of merchant data experience
- University Degree (preferred in Engineering, Management Information System, Mathematics, Economics, Finance, or other related three-year degree)
- Self-starter with a natural curiosity to understand how things work
- Highly organized with strong attention to detail and cares about quality of work
- Demonstrated comfort managing large datasets and performing data analytics
- Experience with conducting research, trend analysis and reporting
- Advanced proficiency with Microsoft Office, especially Excel and PowerPoint
- Ability to operate independently and manage tight timelines
- Flexible and able to adapt to shifting or changing priorities
- Excellent communication and relationship building skills
- Positive minded team player with ability to see holistic picture that individual and team success are intertwined
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express London, England Office
London, United Kingdom
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