Senior Analyst, Business Workforce Solutions

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

This is a high impact and high visibility role with heavy interaction with senior leadership and goals that directly impact the bottom line of the business. To be successful in this position you will need to possess an entrepreneurialmindset and be able to operate with minimal guidance while owning end-to-end deliverables. You will handle multiple tasks and projects simultaneously, establish priorities, and drive delivery of high-quality outputs in a dynamic work environment with overlapping deadlines and short time constraints. 

What You Will Do 

• Work collaboratively with account management teams to gain a profound knowledge of workstreams and performance metrics

• Develop and maintain demand, workload and staffing forecast models based on historical data to be used in short-term operational execution and long-term budget planning

• Maintain historical data hygiene as well as proactively adjust forecast models to account for changes in business processes and metrics

• Gather and analyze data to identify trends and/or patterns and make recommendations as appropriate to reduce workload and improve productivity for stakeholder teams.  Monitor and track the results of recommendations as appropriate

• Research and identify potential risks in staffing levels and develop and implement plans to aid the operation in avoiding or mitigating through the risks as needed

• Utilize system reporting tools to analyze current business processes and to support continuous process improvements

• Identify opportunities for improvement through data - setting targets, understanding drivers, assessing performance, and modelling scenarios

• Present results back to the business in a structured, data-driven manner - simplifying complex concepts for non-technical audiences

• Use a problem-solving approach that gets to the underlying business questions, using a variety of data sources and information

Who You Are

• Technical skills - advanced SQL skills and competence in use of analytical tools including Excel, Salesforce, Tableau, etc. Experience with one or more of the statistical modeling languages/ toolboxes such as R, SAS, SPSS, Matlab, or Python is a plus

• Analytical Mindset- a problem solving approach that gets to the underlying business questions, using a variety of data sources and information

• Stakeholder Partnership - analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, comfortable creating strategic recommendations in a thoughtful yet concise manner, and obtaining organizational approval at senior levels

• Effective Communicator - build and sustain effective communications with other roles involved in the project 

• Flexible approach - tailor expert knowledge to meet specific circumstance

• Educated to degree level or equivalent

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

You can find the benefits for this location and any collective agreement that may apply here.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity