Senior Agency Manager, EMEA

The Opportunity:
 

The Senior Agency Manager will be responsible for leading all key agency partners in EMEA. Sitting within the Brand Operations team, you will drive successful agency partnerships including but not limited to establishing resource management tracking content production budgets, and evaluating performance, leading QBRs, and implementing vital trainings. Additionally you will own the evaluation of opportunities to optimize new ways of working, using our latest technology, ensuring the evolving needs of Adobe’s marketing efforts are efficiently fulfilled.  

• Run the day-to-day operations and administration for Adobe’s agency partners, surfacing recommendations to optimize these relationships and the value delivered to Adobe.  

• Support internal Adobe teams by establishing processes and defining standard methodologies when working with external agencies. Serve as a partner to help them write briefs, establish timings, deliver feedback. 

• Implement annual/quarterly business reviews with agency partners to ensure that marketing's evolving needs are met by agency partners 

• Measure agency performance by crafting scalable feedback frameworks for marketing collaborators (scorecards, consistent metrics) to optimize performance and working relationships  

• Support the evaluation of creative and production agency partners for Adobe with a focus on brand-specific needs 

• Lead all onboarding initiatives including essential team member introductions and documentation transfers  

• Liaise with Finance and Procurement teams to ensure successful billing reconciliation and contracting of agency partners, ensure competitive pricing and rates, factoring historical data from the organization 

• Monitor agency partnership at a portfolio level, seek opportunities to enhance the value of the partnership, remove duplicative efforts, and/or optimize the use of agency resources  

• Incorporate industry trends, emerging technologies, and best practices related to agency management 

Competencies:

• Strategy: Efficiently implement agency collaborative strategies, establish clear handover processes, and drive new best-practices to move forward top-tier agency support and scalability  

• Planning: Own agency project and resource planning to reinforce marketing priorities and investments, ensuring agency staffing and tech optimization. Prioritize key levers to achieve business objectives and implement relevant procedures to help teams deliver results  

• Leadership: Demonstrate ability do drive initiatives independently, facilitate teamwork, identify opportunities for growth, build strong partnerships with teammates and collaborators, anticipate potential issues and take action 

• Collaboration: Conduct effective resource and talent management, supervise the quality of outputs, work efficiently with various team members, be solution and service oriented, and communicate with clarity 

• Ownership: Exhibit subject matter expertise, establish presence with team, demonstrate strong presentation and written communication skills, own mistakes and work quickly to find solutions  

What you'll need to succeed:

• Significant marketing experience with proven experience in Agency Management or equivalent.

• Experience in influential leadership, supporting formal RFP/review processes for agencies and strategic partners.

• Expertise in the tactical components of contract negotiation, billing, and reconciliation to optimize rates and financial accountability in new agency partnerships.

• Experience in a highly complex, matrixed organization leading and inspiring through change.

• Exceptional communication and interpersonal skills.

• Entrepreneurial spirit with the ability to work through ambiguity, continuously improve ways of working, and infuse critical thinking into your work.

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.