Senior Account Manager

EVERSANA INTOUCH® is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success.

Our nine affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Healthware, EVERSANA INTOUCH Medical Communications, EVERSANA INTOUCH Market Access, EVERSANA INTOUCH Media and EVERSANA INTOUCH TTC.

As a Sr Account Manager you will lead the tactical execution of integrated and digital marketing plans while maintaining a strong understanding of the agency/client relationship. You will be responsible for developing and incorporating strategic planning skills within the broader scope of account management.

As the primary contact for clients and/or agency partners, you will oversee the development of campaigns and project plans, providing day-to-day support on broader strategic efforts in collaboration with the Account Director.

You will be accountable for identifying and meeting client needs while aligning with internal processes to ensure the successful initiation, management, and execution of all initiatives. This will include leading client presentations, facilitating internal project meetings, and actively contributing as part of a highly engaged and large account team.

KEY RESPONSIBILITIES:         

• Responsible for strategic projects (i.e.Website, ISA) and reporting initiatives (i.e. weekly/monthly dashboards).
• Responsible for the finished product/service – from the creation of comprehensive project plans to the process of submissions for regulatory and client reviews.
• Track project budgets regularly and work with AS and AD to manage scope.
• Exhibit critical thinking skills and an awareness and understanding of client’s business and strategic objectives.
• In the absence of a Supervisor or Director, day-to-day contact for clients    and/or agency partners.
• Prepare client proposal decks and quotations.
• Proactively look for business opportunities with existing clients, and prospects.
• Mentor or manager for junior team members, ensuring client submissions are executed flawlessly, with implementation of agency best practices. Must adhere  to agency policies and required compliance practices.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Strong and applied experience in marketing and advertising, with expertise in digital and print execution; understands marketing and digital strategy as well as media and technology
• Strong client relations skills with proven customer satisfaction
• Proven ability to manage projects to successful and collaborative completion
• Written Project Briefs aligned with client assignments/expectations
• Able to co-author Creative Briefs and activate internal teams against projects
• Experienced with financials/tracking, including estimate reviews, project health, and revenue tracking
• Presents confidently, clearly, and effectively
• A team player – with strong mentoring skills
• Maintains professionalism and etiquette with remote meetings
• Constantly curious, asks why
• Maintains control and composure when delivering under tight deadlines and pressure
• Externally, serves as the client’s point person for small conflict resolution; internally, manages direct conversations with cross-functional team member

PREFERRED QUALIFICATIONS:

• Bachelor’s and/or master’s degree ideally in communication/marketing, economy, biology/pharmacy and/or other scientific pathway
• Approximately 5 to 7 years of related industry experience: client-side brand team, consultative, advertising agency and/or pharmaceutical experience

OUR CULTURAL BELIEFS 

• Patient Minded I act with the patient’s best interest in mind. 
• Client Delight I own every client experience and its impact on results. 
• Take Action I am empowered and hold myself accountable.  
• Embrace Diversity I create an environment of awareness and respect.  
• Grow Talent I own my development and invest in the development of others.   
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  
• Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. 
• Always Innovate I am bold and creative in everything I do. 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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