About Us:
Trust Payments is a leading UK/EU Fintech. We provide a range of payments and commerce solutions, with market leading technology and data insights.
We provide innovative payment methods and technologies and have a truly global footprint. With over 500 people across 11 offices supporting the most demanding business sectors including retail, travel, hospitality, forex and financial services.
Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Find out more at www.trustpayments.com.
Trust Payments has an exciting opportunity for a Senior Account Manager to join their team.
Location: Hybrid / Onsite - London / Bromley
Salary: Competitive + Benefits
Contract: Full Time, Permanent
Main purpose of the job:
The selected candidate will directly manage a portfolio of the company’s top revenue generating clients. Your aim will be to maintain and grow revenue on these accounts, gaining a more in-depth understanding of client’s business goals and create strategies to tie these goals into the Trust product suite. This is a challenging and varied role that will require commercial and business acumen in order to be successful.
Senior Account Manager - Duties and responsibilities:
- Primarily serve as main point of contact for key accounts, working to understand client roadmaps and realise their goals through Trust solutions
- Develop strategic account plans to foster long-term relationships for revenue and retention
- Develop and present proposals for cross-sell opportunities
- Lead the development, presentation and sale of value propositions to new and existing customers
- Conduct account quarterly reviews to report on market penetration success
- Track key account performance to meet quarterly volume, revenue and cross sell targets
- Internal cross functional engagement with Product/Compliance/Risk teams to resolve client queries and implement upselling opportunities
- Mentor junior team members and act as a key contributor
- Provide client and internal team training on primary technology
- Share customer feedback to identify potential new features or products
- Attend company and industry events to strengthen client relationships
Senior Account Manager - Qualities and Skills required:
- Experience managing clients with annual transaction Volume of £5M +
- Bachelor’s degree or equivalent
- Strong knowledge of Payments market
- Proven track record of ability to meet and surpass sales, cross-sell and upsell targets
- Team player, excellent inter-personal skills
- Awareness of Trust Payments range of products
- Understanding of Payment systems capabilities and features
- Computer literacy, Salesforce a plus
Benefits (subject to local office benefits policy):
• Opportunity to be part of a rapidly scaling and market leading Fintech business.
• Flexible working
• Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
• Family friendly enhanced benefits/policies
• Pension, Healthcare, Life Assurance
• Social events and team building
• Celebrations
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
To submit your CV for this opportunity, please complete the application form and click 'Submit Application' now.
Top Skills
What We Do
Our mission is to help businesses to optimise their sales and customer experience through facilitating speedy and seamless payments, loyalty, and data management creating truly Converged Commerce.
Our team of payment experts work with clients to understand their business goals, before providing a payment strategy that matches their requirements. Our solutions are flexible and international; we are passionate about powering commerce all over the world. Wherever your customer is based, and whichever payment method is their preferred option, Trust are here to help.
Our global technology platform connects to 50+ global banks to support multi-acquirer processing, as well as our own merchant acquiring solution in the EU, acquiring.com. The group holds an Authorised Payment Institution (API) License from the UK FCA, Principal Memberships with Visa and Mastercard, as well as money transmission and gaming vendor licences in the US.
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