Serve as primary trusted advisor for strategic CPG accounts, driving relationship health, adoption, retention, renewals and expansion. Build executive trust, develop value-realization plans, coordinate cross-functional teams, manage escalations, forecast revenue, lead commercial discussions, and mentor junior account managers while providing product feedback to influence roadmap.
Role summary
- The Senior Account Manager is the primary point of contact and trusted advisor for a portfolio of strategic customers. You will own relationship health, retention, and expansion by understanding customer business objectives, driving adoption and value realization, coordinating cross‑functional teams, and ensuring successful delivery of products and services focusing on CPG.
Key responsibilities
- Own end-to-end customer relationship for assigned accounts: build executive-level trust, run business reviews, and maintain a prioritized account plan.
- Develop and execute adoption and value-realization plans that align product capabilities to customer KPIs and business outcomes.
- Identify renewal and expansion opportunities; create account plays and collaborate with Sales, Solution Architects, and Product to capture upsell/expansion revenue.
- Coordinate internal teams (support, services, product, engineering, finance) to resolve escalations, remove blockers, and deliver outcomes on schedule.
- Monitor account health using metrics and signals (usage, adoption, support cases, NPS/CSAT) and drive proactive interventions.
- Create and maintain accurate account forecasts, opportunity pipelines, and CRM records; communicate status to leadership.
- Lead contract renewals and commercial discussions in coordination with Sales and Legal.
- Capture and communicate customer feedback and market intelligence to Product and Marketing to influence roadmap and messaging.
- Develop and deliver executive presentations, ROI analyses, and business cases to demonstrate value.
- Mentor junior account managers and contribute to account management best practices and playbooks.
Required qualifications & experience
- Bachelor’s degree or equivalent experience.
- 5–8+ years of customer-facing account management, customer success, or enterprise sales experience (experience with strategic/enterprise accounts preferred).
- Proven track record of driving renewals, expansions, and measurable customer outcomes.
- Strong commercial acumen, negotiation skills, and experience managing contract renewals.
- Excellent stakeholder management skills and ability to influence at senior levels.
- Experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Totango) and strong data-driven decision making.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder Bracknell, England Office
Second Floor, Maxis 2, Western Road, Bracknell, United Kingdom, RG12 1RT
Blue Yonder London, England Office
Level 17 30 St Mary Axe , London, London, United Kingdom, EC3A 8EP
Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Manage and grow a book of mid-market, high-value technical accounts across the UK. Own retention, upsell/cross-sell, contract and legal negotiations, technical strategy, and cross-functional delivery. Act as seller advocate, present to senior stakeholders, influence product roadmap, and travel to customer sites.
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Lead and grow Square's mid-market UK accounts by building C-level relationships, owning contract and technology strategy, driving upsell/cross-sell, coordinating cross-functional teams, and providing customer-driven product feedback. Responsible for retention, revenue goals, and on-site customer engagement.
Financial Services
Own end-to-end Party and Account data products: define APIs and schemas, manage ingestion, validation, persistence, batch and GraphQL distribution, profile and resolve data issues, set KPIs and SLAs, onboard producers, and use AI-assisted tools to accelerate SDLC while ensuring PII, access controls, and auditability.
Top Skills:
Ai ToolsAnalytics PlatformsAPIsGraphQLMicroservicesSQL
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
