Senior Account Director

Location: London (Hybrid)

Experience: 10+ Years

Reports to: EVP Solutions & Services (NA & EMEA)

Remuneration: Highly competitive, commensurate with your experience

About NowVertical

NowVertical is a global, publicly listed company on the TSXV, headquartered in Toronto, Canada. We are a growing team, with operations in two regions - NA & EMEA and LATAM. We help clients transform data into business value with AI, fast. NowVertical Group empowers organizations to transform their data into actionable insights, driving strategic growth and innovation.

At NowVertical, we provide advanced data solutions and services designed to achieve key objectives across various business functions. Our tailored approach ensures that we address the unique challenges and opportunities within each function, driving innovation, efficiency, and growth. Explore our specialized solutions and see how we can help your business thrive.

Know more about NowVertical -  https://www.nowvertical.com/

The Role

We are hiring a Senior Account Director to own the retention and growth of our existing strategic accounts across NA & EMEA. This is a farming and expansion role: your job is to deepen relationships in the accounts we already serve, keep them anchored at executive level, and look for opportunities for expansion and retention in the accounts.

Our strategic accounts — across large events and TMT enterprise customers — are where a significant share of our growth should come from. You will be accountable for account retention, expansion revenue and executive relationship health, targeting meaningful year-on-year uplift from the existing base.

You will:

•   Own and grow a portfolio of existing strategic accounts

•   Build and maintain executive-level relationships so accounts stay anchored and don’t drift

•   Mine live delivery for upsell and cross-sell, converting it into expansion pipeline

•   Partner with Delivery and Solutions to turn great work into the next opportunity

What You’ll Do

1. Strategic Account Management & Retention

•   Own the health, retention and renewal of a portfolio of existing strategic accounts

•   Map each account — stakeholders, whitespace, commercial history and risks

•   Prevent accounts drifting into commodity staff-aug or dormancy by staying ahead of client priorities

2. Growth, Upsell & Cross-Sell

•   Identify and drive expansion opportunities — new use cases, teams, geographies and propositions

•   Convert insight from live delivery into a qualified expansion pipeline

•   Deliver against a c.20% year-on-year uplift ambition on the existing base

3. Executive Relationship Building

•   Build trusted C-suite and senior-sponsor relationships across each account

•   Act as the client’s senior point of contact, coordinating the right NowVertical people at the right level

4. Partnering with Delivery & Solutions

•   Work closely with Delivery to ensure current work is a springboard, not just a task

•   Partner with Solutions & Consulting to shape and scope expansion opportunities credibly

5. Account Planning & Forecasting

•   Maintain structured account plans and an accurate expansion forecast

•   Take ownership of the growth number, with proactive, transparent reporting

Who You Are

Required:

• 10+ years of experience - proven track record in strategic account management / farming — growing existing enterprise accounts
• Demonstrable expansion revenue delivered from an existing base (upsell / cross-sell)
• Experience selling in data, analytics or AI environments
• History of building and holding executive-level client relationships
• A transferable network of senior executive relationships within enterprise accounts across UK and Europe or North America to open doors.

Core Capabilities

1. Farming & Expansion Mindset

•   You grow accounts patiently and systematically building a strong network within the account

•   You spot whitespace and turn delivery into the next commercial conversation

•   You have experience of executing Account Based Marketing (ABM) strategy

2. Executive Relationship Building

•   You build trust at C-suite level and keep accounts anchored there

•   You coordinate senior stakeholders across a complex account

3. Commercial Acumen

•   You link our work to tangible business outcomes and can build a simple, credible expansion case

•   You protect margin and avoid drift into low-value commodity work

4. Ownership & Transparency

•   You own the growth number and report on it proactively and honestly

•   You handle setbacks with ownership, not blame-shifting

Why Join NowVertical

•   Own and grow marquee strategic accounts for a high-momentum data & AI business

•   A clear mandate and a defined uplift target on a base that is already performing

•   Work directly with Delivery, Solutions and regional leadership

•   Direct, measurable impact on expansion revenue

Compensation & Benefits

•   Competitive base + performance incentive tied to account growth

•   Health and wellness benefits

•   Flexible, hybrid working environment

•   Exposure to global clients and teams