Senior Account Manager / Account Director

Responsibilities:

Client Management:
• Manage a combination of both supplied asset campaigns and produced campaigns.
• Build and maintain client relationships to encourage repeat business and positive sentiment post-campaign.
• You have a track record of managing high-level / top tier accounts, confidently leading conversations and delivering projects end to end. 
• You take responsibility and accountability for the work and the process on each project – you are the go-to person, both internally and externally. 
Production:
• Experience in all elements of content pre-production, shoots and post production.
• Ideally would have experience with events too.
• Confident in managing client reviews and relaying feedback to and from the team in a clear & concise manner.
Campaign Management & Execution:
• Manage internal teams to ensure smooth, successful campaign execution.
• Collaborating with teams across the business (Creative Editorial, social, AdOps, paid social) to plan and launch campaigns across multiple regions and verticals.
• Ensure project timings and deadlines are adhered to, bringing in the right people at the right time.
• Assist in managing insertion orders, campaign scheduling and inventory conflict resolution.
Ad Operations & Quality Assurance (QA):
• Collect and QA ad tags and creative; monitor and reconcile campaign delivery across systems.
Performance Analysis & Reporting:
• Analyse performance and ensure delivery of client objectives.
• Communicate updates across departments regarding campaign performance.
• Create detailed end of campaign reports for clients (in spreadsheet and deck format)
• Confident presenting EOC reports to clients and agencies

Requirements:

• Available immediately is highly preferred.
• London-based and able to travel into our Old Street office.
• 6-7 years of account/project management experience in an advertising or publishing setting, with a focus on digital media.
• Strong understanding of social media advertising and content production.
• Ability to multitask and work under tight schedules.
• Excellent written and verbal communication skills.
• A problem-solver that can think strategically.
• Detail-oriented with strong time management skills.
• Solutions focused, with the ability to manage internal and external expectations.
• Positive and energetic - instilling enthusiasm in the team at all times.
• Able to mentor more junior members of the team.
• Deep understanding of Sales, Creative and Production processes.
• Confident and able to manage demanding client relationships.
• Able to work independently and effectively is a must.
• You are positive and energetic - instilling enthusiasm in the team at all times.