Job Role: Security Officer
Working Hours: 4 on 4 off shift pattern, 7:00-19:00 - average 42 hours per week
Pay: £13.45 per hour
Location: Princes Dock, Liverpool, L3 1QZ
Reporting to: Account Manager / Duty
Manager
Overview
Anchor Group Services is looking for professional,
customer-focused individuals to join our growing team as a Security Officer, based at a prestigious corporate location at Princes Dock, Liverpool.
This is an ideal opportunity for an experienced Security Officer who take pride in their work, communication skills, and ability to
deliver exceptional customer service. We are seeking individuals who can
confidently engage with clients, visitors, contractors, and members of the
public, acting as both a security presence and a professional ambassador for
our clients.
The role combines traditional security responsibilities with
front-of-house, concierge and customer service duties, requiring a polished and
professional approach at all times. Successful candidates will be comfortable
working within corporate office environments, carrying out patrols, managing
access control, supporting reception areas, monitoring CCTV systems and
responding to incidents while maintaining the highest standards of
professionalism.
We are looking for officers who possess excellent verbal and
written English communication skills, a smart and well-presented appearance,
strong attention to detail, and a genuine commitment to delivering outstanding
customer service.
Duties include:
- Protecting
the client’s property, people and/or assets by providing security services
in direct accordance with the sites published Assignment Instructions
(AI’s) and site-specific procedures
- Conducting
regular patrols of the site to deter and detect unauthorised activity
- Monitoring
and managing access control, including issuing and checking passes or
permits
- Preventing
losses and damage by reporting irregularities; informing offenders of
policy and procedures
- Preventing
and escalating incidents in a timely, accurate and appropriate manner to
the Control Room/ Shift Manager/Operations Manager/Emergency Services as
appropriate for serious incidents
- Operating
and monitoring site CCTV equipment
- Completing
reports by recording observations, information, occurrences, and
surveillance activities
- Maintaining
organisation's stability and reputation by complying with legal
requirements
- Contributing
to team effort by accomplishing related results as needed
- Acting
as a first line support to customers and visitors to the site, providing a
professional and friendly service
- Understanding
the needs of our customer, respond accordingly to customer queries and
requests and take appropriate action
- Maintaining
professional conduct at all times
Requirements
- ESSENTIAL: Valid frontline SIA Licence
- DESIREABLE: Valid CCTV Licence
- Previous experience working in corporate/concierge environments would be beneficial
- Customer service experience and confidence to handle conflict
in a correct manner
- Flexible to meet the job requirements and cover shifts as
required
- Excellent communication skills both written and verbal
- Smart appearance and be well-groomed
- Reliable and punctual
- High level of enthusiasm and passion
- Ability to work in a fast-moving environment
- Full 5-year employment checkable history
Benefits
- Access to a range of nationally recognised courses to help
further your career, via the Anchor Academy
- Access to SIA and First Aid training at discounted rates, with
financial support available
- Auto Enrolment Pension (if earnings reach the minimum
requirement for auto-enrolment)
- Stream - access
to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free Employee Assistance Programme 24/7 including access to
counselling
- Hospital Saturday Fund
- Reward and Recognition awards
What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Security Officer, Security
Guard, Security Personnel, Protection Officer, Loss Prevention Officer,
Security Specialist, Safety Officer, Security Coordinator, Security Analyst,
Asset Protection Officer, Security Operations Officer, Security Risk Officer,
Facilities Security Officer, Protection Officer, Workplace Safety &
Security Officer, SIA Security Officer, Security Enforcement Officer
Within commuting distance of: Liverpool, Wavertree, Bootle,
Birkenhead, Speke, Huyton, Kirkby, Wallasey, Chester, Southport, St Helens,
Wigan, Newton-le-Willows, Runcorn, Widnes, Wirral, Cheshire, Ormskirk, Bromborough
