The purpose of the role is to support business improvement initiatives and projects, understanding business change needs, assessing the impact of those changes, capturing, analysing and documenting requirements and supporting the delivery of new requirements throughout the project lifecycle.
The job holder will primarily be a Business Analyst with the ability to perform basic project management duties (project planning, issue and risk management, governance). Working within a business change team on projects, across existing platforms and new initiatives.
The Business Analyst will possess experience ideally within a similar role in the Financial Services Industry and be comfortable liaising with external supplier partners, as well as dealing with various internal teams.
Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.
Please note the closing date for this role will be, end of day, 25th June 2026.
Responsibilities will include:
Facilitating and supporting information gathering workshops.
Working with business users to identify, analyse, evaluate and problem solve operational issues.
Documenting business needs including business processes and requirements.
Gaining business and key stakeholder buy-in to requirements.
Managing third party contributions to the project.
Supporting the business in defining (and where appropriate executing) test plans including creating test scenarios.
Understanding and contributing to project plans and implements agreed actions in a timely manner.
Adheres to the agreed project methodology and provides feedback where appropriate.
Proactively provides project support to the project manager and project teams.
Managing project risks and issues.
Where necessary adopts the role of the project manager on smaller changes.
Assists business users in implementation and embedding of change.
Deal with or escalate any identified risks in relation to Santander Consumer risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework.
Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection
What we’re looking for:
Significant practical experience in a similar role with demonstrable experience of delivering projects to time, quality and budget.
Ability to perform basic Project Management duties including planning, issue/ risk management, governance.
Able to work within Waterfall and Agile project management frameworks.
Experience within the financial sector beneficial.
Strong communication skills (written and verbal) and ability to adapt communication style to all levels of staff.
Strong business process mapping (Visio) and analysis experience.
Proven analytical and problem-solving skills.
Stakeholder management and conflict resolution.
Proactive and able to work under own initiative.
Ability to work across multiple initiatives adjusting to shifting priorities.
Solid worth ethic with attention to detail
Ideally the candidate will be qualified to ISEB / ISTQB or equivalent level is desirable
IIBA, BCS, PMI or equivalent Business Analysis certification an advantage
PRINCE II certification an advantage
We have a range of benefits available which include:
Competitive salary dependent on experience
27 days holiday per annum, plus bank holidays
Annual bonus based on personal and company performance
Private medical cover
£500 flexible benefit allowance
Generous pension contributions
Employee assistance programme
Sharesave scheme
Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Other things you need to know:
The hours for this role are 09:00-17:00 across Monday to Friday
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Santander London, England Office
London, United Kingdom, NW1 3AN
