Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Scheduling Team Supervisor
Location: Hemel Hempstead, UK | Full-time| Fully onsite role
Lead a team. Shape customer experience. Make an impact.
At Thermo Fisher Scientific, our work has a purpose. Every day, our colleagues help customers make the world healthier, cleaner and safer.
We’re looking for an experienced and people-focused Scheduling Team Supervisor to join our Customer Care & Scheduling team in Hemel Hempstead.
This is an exciting opportunity for someone who enjoys leading people, improving operational performance and making a real difference to the customer experience.
You’ll lead and develop a team responsible for coordinating customer care and scheduling activities across the UK, Ireland and the Nordics. Working closely with colleagues across multiple business functions, you’ll play an important role in ensuring our customers receive a responsive, reliable and high-quality service.
If you’re someone who enjoys bringing people together, solving problems and making things work better, this could be a great next step in your career.
What you’ll be doing
Lead, inspire and develop your team
- Provide day-to-day leadership, coaching and support to help your team perform at their best.
- Create a positive, collaborative and customer-focused working environment.
- Support individual development, regular performance conversations and ongoing training.
- Build team capability, confidence and accountability.
Drive operational excellence
- Oversee customer care and scheduling activities across the region, ensuring priorities are managed effectively.
- Balance workloads and resources to maintain service levels and meet customer commitments.
- Monitor performance, identify potential risks and proactively resolve operational challenges.
- Take ownership of escalations and ensure issues are addressed efficiently.
Build strong relationships
- Work collaboratively with internal stakeholders across Field Service, Sales, Finance, Logistics and other business functions.
- Build trusted relationships and ensure effective communication across teams.
- Help colleagues understand scheduling priorities and their impact on the customer experience.
Make things better
- Identify opportunities to improve processes, systems and ways of working.
- Drive consistency, accuracy and efficiency across customer care and scheduling activities.
- Support the adoption and continuous improvement of systems, including SAP and C4S.
- Encourage a culture of continuous improvement and shared accountability.
What we’re looking for
We’re interested in people who can combine strong people leadership with excellent operational and organisational skills.
You’ll ideally bring:
- At least three years’ experience leading or supervising a team.
- Experience in customer service, customer care, scheduling, workforce planning, resource planning or order management.
- A genuine passion for developing people and creating a high-performing team.
- Strong communication and stakeholder management skills.
- Excellent planning, prioritisation and problem-solving abilities.
- The confidence to manage competing priorities and make decisions in a fast-paced environment.
- Experience with ERP or CRM systems such as SAP, C4S or similar platforms.
What matters most is your ability to lead people, manage operational priorities and deliver an excellent customer experience.
Experience within scheduling or customer care is beneficial, but we’re also keen to hear from candidates with transferable leadership experience from other operational environments.
Nordic language skills would be an advantage but are not essential.
Why join Thermo Fisher Scientific?
At Thermo Fisher Scientific, you’ll be part of a global organisation with a meaningful purpose and the opportunity to contribute to work that makes a difference around the world.
This role offers the opportunity to:
- Lead a team with responsibility across multiple countries.
- Make a tangible impact on customer experience and operational performance.
- Work collaboratively with a broad range of business functions and stakeholders.
- Take ownership of continuous improvement initiatives and influence how the team operates.
- Develop your leadership experience within a global organisation.
Ready to make an impact?
If you’re an experienced team leader who enjoys developing people, improving processes and delivering outstanding customer service, we’d love to hear from you.
Join Thermo Fisher Scientific and help us make the world healthier, cleaner and safer.
