Jobs at Thermo Fisher Scientific

Provides customer lifecycle support through administration, order management, quotations, master data maintenance, and escalation handling. Collaborates with cross-functional teams, maintains data accuracy, meets service-level metrics, and manages multiple priorities in an office environment. The role requires strong communication, organization, problem-solving, customer service, and proficiency with Microsoft Office, ERP systems, and CRM platforms.

Supervise customer care and scheduling operations across the UK, Ireland, and Nordic region. Lead, coach, and develop the team while managing workloads, service risks, escalations, scheduling priorities, data accuracy, quality, and performance metrics. Coordinate with cross-functional stakeholders, support ERP and CRM processes, ensure compliance, and drive continuous improvements. Train employees, support onboarding and change adoption, and act as the local lead for customer care systems and C4S workflows.

Develops prospective client relationships and supports business development in the pharmaceutical and biotechnology sectors. Partners with inside and outside sales teams, generates leads, manages territory strategies, prepares client materials and proposals, supports key-account solutions, and provides market intelligence. Requires strong communication, presentation, analytical, organizational, and CRM skills, with 20–50% travel depending on role requirements.

Drive OEM sales and business development across life sciences, diagnostics, and laboratory automation markets. Build strategic partner relationships, identify opportunities, negotiate complex commercial agreements, and oversee partner commitments. Collaborate cross-functionally, manage strategic accounts, develop business cases, and deliver technical presentations. The role requires scientific and commercial expertise, CRM proficiency, negotiation skills, and 40–50% travel to customers, trade shows, and internal meetings.

Prospect and qualify biotech clients seeking bioanalytical services, conduct targeted outreach, and support early-stage account management. Collaborate with account executives and subject matter experts, coordinate client agreements, establish new accounts, prepare RFP submissions in Salesforce, and provide account intelligence. The role serves as an initial commercial contact for biotech accounts and requires up to 25% travel, including conferences, client meetings, and mandatory U.S. commercial events and training.

Supports complex Workday and HR technology initiatives from requirements gathering through testing, deployment, and stabilization. Coordinates cross-functional teams, M&A integrations, enhancements, data conversion, dependencies, risks, defect resolution, and end-to-end SIT/UAT/regression testing. Analyzes HR and employee data, translates requirements into functional specifications, tracks delivery activities, and supports cutover and production readiness.

Manage customer accounts and grow revenue across the UK North territory by developing strategic sales plans, building relationships, conducting consultative selling, and delivering tailored scientific product and service solutions. Collaborate cross-functionally, achieve sales targets, maintain customer satisfaction, and advise customers through in-person visits and virtual engagement. Travel up to 50% within the assigned territory.

Leads HPCS marketing strategy, commercialization, demand generation, customer growth, and integrated marketing programs. Manages and develops a team while translating customer and market insights into positioning, segmentation, go-to-market strategies, portfolio input, and measurable business outcomes. Partners cross-functionally with product, sales, applications, and regional teams, using performance data, pipeline metrics, funnel conversion, and ROI to optimize investments and drive growth in a global scientific B2B environment.

The Account Manager is responsible for selling CMD products, managing customer relationships, and driving sales growth in specific markets. Key tasks include identifying client opportunities, providing technical expertise, and achieving sales targets.