Teams at Thermo Fisher Scientific

Provides customer lifecycle support through administration, order management, quotations, master data maintenance, and escalation handling. Collaborates with cross-functional teams, maintains data accuracy, meets service-level metrics, and manages multiple priorities in an office environment. The role requires strong communication, organization, problem-solving, customer service, and proficiency with Microsoft Office, ERP systems, and CRM platforms.

Supervise customer care and scheduling operations across the UK, Ireland, and Nordic region. Lead, coach, and develop the team while managing workloads, service risks, escalations, scheduling priorities, data accuracy, quality, and performance metrics. Coordinate with cross-functional stakeholders, support ERP and CRM processes, ensure compliance, and drive continuous improvements. Train employees, support onboarding and change adoption, and act as the local lead for customer care systems and C4S workflows.

Develops prospective client relationships and supports business development in the pharmaceutical and biotechnology sectors. Partners with inside and outside sales teams, generates leads, manages territory strategies, prepares client materials and proposals, supports key-account solutions, and provides market intelligence. Requires strong communication, presentation, analytical, organizational, and CRM skills, with 20–50% travel depending on role requirements.