Salesforce Innovation Centre - Analyst

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Be Doing & Why It Matters
The role of a Coordinator in the Salesforce Innovation Centre (SIC) is to create meaningful customer experiences which enhance and accelerate the customers' business goals and objectives as part of an SIC Engagement. This means facilitating the planning, preparation and execution of SIC Engagements, while following global best practices and procedures. The Coordinator works closely with Strategists and Account Executives (AE) to organize the overall experience of SIC Engagements. This dynamic role is for someone interested and experienced in a career in marketing, program, sales events and productivity.
Core Responsibilities & Scope

• Create and shape the customer experience by gaining an understanding of the customers' business objectives and AE goals for the SIC Engagement to deliver exceptional customer experiences
• Partnering with Strategists on your team to ensure the success criteria of each customer engagement is met, with a series of planning calls, asynchronous collaboration, and individual preparation
• Clearly articulate the above objectives in meetings, speaker invitations and stakeholder inquiries
• Manage all meeting logistics - including SIC experiences, room and speaker calendar scheduling, catering coordination, room readiness - to deliver engagement execution excellence
• Manage an ecosystem of on-site logistics (such as office management, IT, porters, workplace services/real estate team, etc.)
• Prepare, collect, and understand SIC Engagement surveys to gauge real-time feedback and improve the program
• Support and lead programs and projects across the SIC teams driving continual growth of the SIC program
• Leverage Salesforce tools and dashboards to capture, measure and share our key metrics and KPIs

Minimum Requirements

• Commitment to customer satisfaction and creation of seamless customer experiences
• 3+ years of functional experience in sales meetings or executive briefings
• Ideal candidate has customer-facing experience and/or event management experience
• Flexibility and curiosity to adapt to changes driven by our customers' expectations
• Diplomacy
• Strong problem solving skills and the ability to assess when escalation is needed
• Lateral thinker who is teamwork oriented and enjoys working with a high level of collaboration
• Collaboration across a variety of vendors and support models
• Ability to deliver on expectations with a high degree of autonomy and creativity
• A keen eye for detail
• Excellent written and verbal communication skills, with exceptional grammar, spelling, and punctuation skills
• English fluent
• Familiarity with the Salesforce application, dashboards and reporting skills is a key differentiator
• Strong logistical skills and the ability to work with executive and sales management, and other Salesforce organizations and stakeholders to ensure the success of the SIC Engagement
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.