Salesforce Administrator

As a Salesforce Administrator, you will play a vital role in building, maintaining, and scaling Darktrace’s Salesforce environment. You’ll be responsible for ensuring the platform continues to meet business needs, supports strong user adoption, and follows best‑practice design and governance.

You’ll work closely with stakeholders across the business to understand requirements, gather user feedback, and deliver scalable, user‑centric solutions. This role suits someone who enjoys owning user management, system optimisation, and continuous improvement, while maintaining a strong customer‑centric approach when supporting Darktrace employees.

You will also be responsible, but not limited to:

• Managing all aspects of Salesforce user and licence administration, including onboarding/off-boarding, roles, profiles, permissions, public groups, OWD, and sharing rules,
• Delivering Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports,
• Managing sandbox environments and supporting release and deployment activities,,
• Gathering and translating business requirements into scalable, best‑practice Salesforce solutions with a strong focus on user experience,
• Identifying unused or underutilised Salesforce features and recommending improvements,
• Owning Salesforce data management, improving data quality through rules, automation, and governance,
• Proactively maintaining the platform, including Security Reviews, Release Updates, Health Checks, and Optimizer,
• Resolving user support tickets and acting as a trusted point of contact for Salesforce-related queries,
• Monitoring and improving Salesforce user adoption across the organisation.
• Delivering onboarding and ongoing training for Salesforce users,
• Working with integrated applications such as DocuSign, HubSpot, Salesloft, and Workday,
• Ensuring optimal system performance and supporting upgrades and configuration for improved integrations.

We’re looking for a proactive Salesforce professional with strong platform knowledge and a passion for improving systems and user experience. You’ll be confident managing change, balancing governance with flexibility, and supporting users in a fast‑paced environment.

You should be:

• Experienced in a hands‑on Salesforce Administrator role, with strong knowledge of Sales Cloud,
• Highly knowledgeable across Salesforce administration and configuration, including Flow, approval processes, page layouts, record types, dashboards, and reports,
• Salesforce Certified Administrator (preferred),
• Actively engaged in continuous learning, with Trailhead badges or Super Badges (preferred),
• Comfortable translating business requirements into technical Salesforce solutions,
• Experienced in change management and platform governance,
• Confident delivering training to end users and key stakeholders,
• Proactive, responsive, and customer‑focused when supporting users,
• Experienced performing Salesforce upgrades and ensuring successful integrations,
• Highly organised, with excellent relationship‑building and communication skills,
• Comfortable managing priorities independently in a dynamic environment.