Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director.
This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction.
Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.
What you will do
- Quotations on both standard and non-standard products
- Placing orders via our sales tools
- Managing Outlook mailboxes, both co-worker and customer specific
- Dealing with initial customer queries or issues
- Product returns
- Product information, including manufacturer data sheets and specification checking
- Reporting, including Back Order and ad-hoc customer requirements
- Changes to products and prices within ServiceTrack catalogues
- Work with key vendors and partners as required to develop
- opportunities and relationships in existing clients
- Liaise with internal departments, including Customer Services, Credit and Purchasing
- Develop and maintain portfolio product knowledge as defined by the
- Account Director
- Understand vendor promotions and special bid processes
- Understand deal registration process
- Assist with holiday cover and training of co-workers
What we expect of you
- PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
- Understanding the importance of accurate reporting
- Understanding of the IT industry sales channel
- Strong analytical, and problem-solving skills
- Use of internal tools for account management and order processing (Microsoft Navision, CRM)
- Experience working in a commercial environment preferred
- Previous administration experience in a similar role preferred
- Industry product and service knowledge preferred
- Excellent interpersonal & communication skills
- Ability to build a rapport with customers, partners and internal co-workers
- Strong time management and prioritisation skills
- Ability to change and prioritise tasks constantly throughout the
- day/week/month
- Drive and ambition
- Strong attention to detail
- Natural business acumen and ability to assimilate numbers/financials quickly
- Ambitious to grow a successful career within CDW
- Commercially minded
CDW is committed to being an AI-fluent organization
We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW London, England Office
One New Change, London, United Kingdom, EC4M 9AF
