Sales Progression Administrator

About Us:  

At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast-growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living - and we’re only getting started. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world-class developments, anchored in high quality design, sustainability, and outstanding customer service.

About the Role & Team

The Sales Progression Team Administrator provides essential administrative and coordination support to the sales progression function, ensuring reservations progress efficiently from exchange to legal completion. The role supports strong communication between internal teams, solicitors, agents, mortgage brokers, and customers, helping to maintain momentum, minimise delays, and deliver excellent customer experience throughout the legal sales process.

Key Responsibilities

Sales Progression & Administration

• Provide day-to-day administrative support to the Sales Progression team across multiple developments.
• Maintain accurate and up-to-date sales progression records on the CRM system (SalesForce), ensuring all key milestones are logged and monitored.
• Prepare and issue reservation documentation, sales memoranda, and contract packs in line with company procedures.
• Track key legal milestones including instruction of solicitors, mortgage offers, exchange of contracts, and completion dates.

Communication & Coordination

• Act as a central point of contact for internal teams, customers, solicitors, estate agents, and mortgage advisors.
• Chase outstanding documentation and updates to maintain momentum in the sales pipeline.
• Support timely and professional communication with customers, ensuring they are kept informed throughout the progression process.
• Escalate risks, delays, or issues to the Sales Progression Manager where appropriate.

Compliance & Process Management

• Ensure all files comply with company policies, consumer protection requirements, and regulatory obligations.
• Support compliance with the New Homes Build Quality Code, Anti-Money Laundering (AML) requirements, and data protection standards.

Reporting & Performance Support

• Produce regular reports on sales progression status, exchange rates, and completion forecasts.
• Monitor fall-through risks and highlight trends or recurring issues to support continuous improvement.
• Support the wider Sales and Marketing team with accurate data and administrative insight.

General Administration

• Coordinate diaries, meetings, and documentation flow within the Sales Progression team.
• Undertake ad-hoc administrative tasks to support business needs during peak sales periods

Key Skills and Experience

• Previous administrative experience within residential property, housebuilding, conveyancing, estate agency, or sales progression is desirable.
• Understanding of the UK new-build sales process from reservation through to legal completion.
• Awareness of conveyancing procedures, mortgage processes, and legal documentation is advantageous.
  
• Highly organised with strong attention to detail and excellent record-keeping skills.
• Confident communicator with the ability to liaise professionally with internal and external stakeholders.
• Strong IT skills, including CRM systems, Microsoft Office, and database management.
• Ability to manage multiple files and priorities in a fast-paced environment.
• Proactive, reliable, and solutions-focused with a strong sense of ownership.
• Customer-focused with a commitment to delivering a positive homebuyer experience.
• Resilient and calm under pressure, particularly during peak exchange and completion periods.
• A collaborative team player with a flexible and supportive approach

What’s in it for you? 

 
Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.

• Competitive compensation package and discretionary bonus.
• Group Pension Scheme and Life Insurance. 

• 25 Days holiday plus bank holidays including a holiday trading scheme and long service days 

In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include: 

• Dental Cover 

• Bupa Employee Assistance 

• Virtual GP Service 

• Salary sacrifice scheme for electric vehicles 

• Cycle to Work 

• Gym Membership corporate discounts 

• Health Cash Plan 

• Perkpal (shopping discounts) 

• Tech Scheme 

• Payroll Giving 
• Free onsite gym (head office)
• Free breakfast & lunch (head office)
  

Our Commitment

Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us.

London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email [email protected]. 

At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. 

 
As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy Privacy Policy & Cookies | London Square.