Sales Operations Executive

Company Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets

Job Description

Are you ready to join a dynamic team in a role that blends technical expertise with interpersonal collaboration? We're looking for an enthusiastic and organized Sales Operations & Salesforce Specialist to manage and optimize our sales tools, support business processes, and foster seamless customer experiences.

Key Responsibilities:

• Salesforce Administration: Manage and update Salesforce CRM and associated sales order processing tools (ESOP, ASOP, ISOP) with sales contracts.
• Subject Matter Expertise: Serve as a go-to expert for Salesforce business processes, assisting sales teams with contract validation, invoicing issues, floorplan updates, and more.
• Product Setup: Support the configuration of products, including events, sponsorships, and digital offerings.
• Cross-Team Collaboration: Act as a liaison between Customer Service and Event Operations teams to address customer data and event floorplan queries.
• Customer Handover: Ensure a smooth post-sale transition by collaborating with the Customer Service Team.
• Rebook Activities: Assist with pre-show and onsite rebook efforts, ensuring accuracy across Salesforce, ESOP, and Expocad sales figures.
• Reporting & Forecasting: Support administrative tasks like preparing reports, forecasts, and presentations for budget and strategy meetings.

Qualifications

Qualities for Success:

• Strong organizational and time-management skills.
• Confident, personable, and highly enthusiastic.
• Proven ability to work under pressure and meet deadlines.
• Comfortable working in a matrix organization with multiple stakeholders.

Required Skills:

• Ability to proactively address and resolve internal customer queries.
• Experience with Microsoft tools and Salesforce CRM.
• Strong data analysis and manipulation skills.
• Advanced proficiency in Excel.

Desired Experience:

• Previous experience with Salesforce CRM.
• A background in the B2B or B2C events industry is a plus.

Additional Information

Why work at Informa?

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.

UK Benefits:

• Freedom & Flexibility: Colleagues rate us highly for the flexibility and trust they receive, with most of us balancing time in the office with working remotely.
• Great Community: A welcoming culture with both in-person and online social events, our fantastic Walk the World charity day, and active diversity and inclusion networks.
• Broader Impact: Take up to four days per year to volunteer, with charity match funding also available.
• Career Opportunity: The opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning. We support and encourage internal job moves when it’s time for the next step.
• Time Out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• Personal Benefits: A flexible range of personal benefits to choose from, plus company-funded private medical cover.
• ShareMatch Scheme: Allows you to become an Informa shareholder with free matching shares.
• Strong Wellbeing Support: Through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps, and more.
• Recognition for Great Work: With global awards and kudos programs.
• International Collaboration: As an international company, you have the chance to collaborate with teams around the world.

To find out more please click our Life@Informa page - Life@Informa

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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