Sales Operations Executive

Company Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Job Description

You’ll be joining a dynamic sales operations team that supports an international sales force working on multiple events across Asia, including digital and virtual events. Our portfolio spans industries like Food & Hospitality and Processing & Packaging.

As a Sales Operations Executive, here’s what you’ll be doing: 

• Responding promptly to inquiries and information requests from potential customers.
• Handling exhibitor questions and concerns before, during, and after the show, both onsite and remotely.
• Editing and sending contracts, along with other legally binding documents, to exhibitors.
• Coordinating with overseas sales operations and accounts teams to manage invoicing, outstanding payments, and payment receipts.
• Actively following up with exhibitors on outstanding payments, ensuring you have clear visibility on all payments and exhibitors.
• Collaborating with overseas sales operations teams to ensure alignment on processes and procedures.
• Keeping track of ever-changing floor plans and ensuring up-to-date copies are maintained.
• Maintaining accurate and up-to-date sales reports with all required information.
• Managing the distribution of online exhibitor manuals, being the main point of contact for exhibitor inquiries, tracking important form deadlines, and following up with exhibitors to ensure timely submissions.
• Providing external sales agents with all relevant event details (e.g., brochures, pricing) and maintaining regular communication with them.
• Leading the agent commission process post-event, including raising POs through Oracle for invoicing.
• Managing and updating the CRM system (Salesforce), ensuring all leads and potential leads are properly logged.

Additional information

• Working hours 8am - 4:30pm
• Hybrid working - two days a week at Informa office (Monday & Wednesday).
• May be required to travel to Asia to assist onsite at events

Qualifications

• Experience in sales operations preferred, ideally within events or a related field.
• Familiarity with Salesforce, Oracle, or similar CRM systems (full training will be provided).
• Proficient in Microsoft Excel, Microsoft Word, and Adobe PDF.
• Strong multitasking skills with the ability to adapt to the dynamic needs of the sales operations team.
• Capable of working effectively both independently and as part of a collaborative team.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A Share Match scheme that allows you to become an Informa shareholder with free matching shares 
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more 
• Recognition for great work, with global awards and kudos programmes 
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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