Sales Operations Analyst

About This Team:

Citrix is a leading provider of virtual computing solutions that help people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. Citrix solutions pave the way for business to thrive in the cloud era, embracing mobile users, personal devices, wireless access, app stores, SaaS, and cloud infrastructure. More than 230,000 enterprises rely on Citrix to create better ways for people, IT and business to work through virtual meetings, desktops and datacenters. Citrix virtualization, networking and cloud solutions deliver over 100 million corporate desktops and touch 75 percent of Internet users each day. Over 10,000 companies partner with Citrix in 100 countries.

The Sales Strategy & Operations Business Partner, supports the sales organization across the full spectrum of the Sales & Services Operations portfolio. The position acts as the primary interface to the assigned sales regions and is responsible for implementation, facilitation, communication and training of Sales & Services Operations processes and policies within those regions.
This individual must work collaboratively with sales leadership, managers and sales reps. The position is expected to raise sales efficiency, sales productivity and process compliance within those regions by means of consulting with the sales force and implementing global and regional best practice Sales & Services Operations processes.
In addition to supporting the regional salesforce, the position will also include certain geo responsibilities for specific subject matter areas and related project responsibilities. For those responsibilities, the position will act as the primary interface between the Geo and the WW Sales & Services Operations organization.
Primary Duties / Responsibilities

• Provision of required reporting, analytics and business intelligence
• Ensures availability and provision of relevant bookings, pipeline and forecast reports and dashboards to sales management
• Assists sales management with specific report and dashboards requests to support strategic and tactical initiatives
• Enables the sales force so that existing dashboards and reports are fully understood and utilized
• Assists Sales leadership team with quarterly MBO tracking
• With the QBR presentation. Ensures they fully understand the content and provides guidance and orientation by identifying key points of attention
• Supports the effective use of our corporate CRM systems to raise salesforce productivity and compliance with maintenance standards is within targets
• Assumes joint responsibility with local sales management that process standards and SLAs are within targets
• Facilitates the annual planning and quota allocation process with the local sales force in accordance with the policies and tools set by Corporate
• Supports Sales Management with quota setting and maintenance tasks for the assigned regions
• Reviews quota attainment trends for regional teams periodically and reviews results with local sales management
• Consults with Sales Management teams to manage periodic sales territory and hierarchy changes and sales rep changes to ensure appropriate mapping into our sales systems
• Attends local sales management meetings on a regular basis to provide updates on relevant Sales & Services Operations initiatives and development
• Ensures the implementation and compliance of processes in the assigned area

Job Description/Responsibilities:

• Works to achieve operational targets with major impact on the departmental results.
• Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.).
• May manage large projects or processes that span outside of immediate job area.
• Work is performed with limited oversight.
• Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area.
• Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem.
• Problems typically impact multiple departments or specialties.
• Problems are typically solved through drawing from prior experience and analysis of issues.
• Communicates with parties within and outside of own job function.
• Typically has responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.)
• Works to influence parties within and outside of the job function at an operational level regarding policies, procedures and practices.
• Typically responsible for providing guidance, coaching and training to other employees within job area.
• Typically responsible for managing major/complex projects at this level, involving delegation of work and review of work products.
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• Required Experience/Skills:
• Strong Excel & PowerBI
• Reporting & Report Visualisation
• Recognized subject matter expert.
• Manage large projects or processes.
• Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience;
   
• Optional Experience/Skills:
• additional languages

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at [email protected] for assistance.