Sales Manager - Franchise

We exist to create unforgettable experiences for every guest, every time. Behind every memorable stay is a strong commercial strategy, and our Sales team plays a vital role in bringing new guests through our doors while building lasting partnerships within our community and beyond.

What You'll Do

• Develop and maintain strong relationships with local, national, and international clients to generate business across all key market segments, including Corporate, MICE, Group, Leisure, and Consortia.
• Create and implement strategic sales plans to maximise revenue opportunities and grow market share.
• Proactively identify and secure new business opportunities through networking, prospecting, sales calls, and client meetings.
• Conduct hotel presentations, site inspections, and familiarisation visits to showcase the hotel and its facilities.
• Represent the hotel at trade shows, industry events, networking functions, and client entertainment activities.
• Drive revenue growth from existing accounts while continuously developing new client relationships.
• Research emerging markets, identify new business opportunities, and expand the hotel's presence into new sectors and territories.
• Prepare and manage quotations, contracts, proposals, and sales correspondence, ensuring accuracy and timely follow-up.
• Monitor market trends, competitor activity, and customer feedback to inform sales strategies and commercial decisions.
• Work closely with the General Manager and Director of Sales to review performance, pricing strategies, and business opportunities.
• Collaborate with Revenue, Reservations, Operations, and Marketing teams to deliver a seamless customer journey.
• Maintain accurate records and account activity within relevant sales and CRM systems.
• Achieve agreed sales targets and contribute to the overall commercial success of the hotel.

What We're Looking For

• A passionate sales professional with proven proactive sales experience within a hotel or hospitality environment who thrives on building relationships and securing new business opportunities.
• Strong knowledge of key hotel business segments including Corporate, MICE, Group, Leisure, and Consortia.
• Excellent communication and presentation skills, with the confidence to engage with clients at all levels.
• Ability to develop strategic sales plans and deliver measurable commercial results.
• Strong negotiation and influencing skills with a customer-focused approach.
• A proactive, self-motivated individual who can manage multiple priorities effectively.
• Working knowledge of Delphi, Salesforce, and OnQ systems is desirable.
• Computer literacy, including Word, Excel, PowerPoint, and Outlook.
• Strong understanding of revenue management principles and market analysis.
• Flexibility to travel regularly for client meetings, trade shows, and industry events.
• Ability to communicate effectively in English, both verbally and in writing.

The Perks

• Competitive salary plus discretionary annual bonus.
• Discounted hotel stays and dining across Hilton properties worldwide.
• Complimentary welcome stay experience.
• Access to learning, development, and apprenticeship opportunities.
• £250 reward for successful employee referrals.
• Retail and leisure discounts and cashback offers.
• 24/7 GP on Demand service.
• Complimentary meals during your shift.
• Recognition programmes and team celebrations.
• Supportive and inclusive working environment.
• Convenient parking for cars, mopeds, scooters, and bicycles.

About Graduate Hotels

Graduate Hotels is a collection of handcrafted hotels in the world's most dynamic university towns. At Graduate Cambridge, inspired by the city's prestigious university, every detail nods to the rich history, academic heritage, and vibrant culture of the local community.

As a Graduate Hotels Team Member, you help shape memorable experiences for every guest. You are a relationship builder, storyteller, community ambassador, and team player who takes pride in delivering exceptional service and creating meaningful connections.

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, or pregnancy and maternity.

As a proud member of the Disability Confident scheme, Graduate by Hilton Cambridge welcomes applications from individuals with disabilities. We will ensure fair treatment throughout the recruitment process, making reasonable adjustments where appropriate to support candidates and employees.

Right to Work

In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.

About UsThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.