Manage inbound customer enquiries, orders, returns, and CRM records while supporting fulfilment and finance teams. Identify customer needs, follow up on opportunities, and drive upselling and cross-selling across the product portfolio. Monitor service levels, provide accurate administrative support, and collaborate with internal stakeholders to improve customer experience, sales performance, and profitability.
The Shop Sales Executive acts as a key point of contact for both prospective and existing customers, providing expert guidance on Logistics UK products and services. As an important member of the commercial team, the role works closely with the website, marketing and buying teams to ensure products are promoted accurately and effectively, maximising customer engagement and sales opportunities. The role is also responsible for supporting the monitoring of stock levels, identifying sales trends, and providing insight into product performance to help shape future product offerings and ensure customers have access to the most relevant solutions.
Key Responsibilities
- Managing inbound customer enquiries via phone and email, taking ownership through to resolution.
- Provide accurate administrative support for both orders and return of products.
- Work closely with our Fulfilment Partners to ensure order accuracy and exceptional customer experience.
- Support other key stakeholders within the business with information and activity to drive sales and protect profit.
- Providing support to our non-account managed members and customers.
- Following up on web and general enquiries to identify customer needs and opportunities.
- Identifying opportunities to upsell and cross-sell across our product portfolio.
- Supporting the Finance Team with invoice queries and overdue payment processes.
- Maintaining accurate customer records and communications within the CRM system.
- Meeting service level agreements and supporting colleagues across the wider business.
Requirements
- A customer-focused approach and a passion for helping people.
- Excellent communication and telephone skills.
- Strong computer literacy and good numerical ability.
- A proactive and positive attitude with the ability to use your initiative.
- Excellent organisational skills and attention to detail.
- The ability to prioritise workload and meet deadlines in a busy environment.
- A team-focused mindset and a willingness to support colleagues when needed.
Benefits
We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.
- Basic salary of £25,000 per annum
- 25 days of annual leave plus bank holidays
- Christmas Working Arrangement for extra days off during the festive period
- Health Cash Plan for all employees and Private Medical Insurance for managers
- Employee Assistance Programme and Mental Health First Aiders
- Enhanced Family Leave policy
- Flexible and remote working arrangements
- Two paid days off per year for charity or volunteering work
- Various learning and development opportunities
- Range of pension schemes
- Award scheme to recognise outstanding employees
- Life Assurance Scheme for peace of mind
Logistics UK Tunbridge Wells, England Office
Tunbridge Wells, United Kingdom
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