Engage with clients to ensure technical alignment, manage sales processes, develop technical collateral, and resolve technical queries, while reporting on activities and aligning with teams.
Description
- Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements and understanding the product technical feasibility within opportunity/customer environment.
- Self-starter, proactive and ability to work independently when applicable a must.
- Develop/provide technical collateral, and training for product awareness pre/post sales.
- Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
- Mange the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
- Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.
- 5+ years of experience managing customer technical relationships at Enterprise level.
- 5+ years of experience with technical pre-post sales.
- Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
- Knowledge of cellular networks: Signalling (MAP, DIAMETER, GTP etc), core infrastructure (PGW’, STP’s, DEA’s and HLR-/HSS’s), roaming (SS7, GRX, IPX) , Remote Sim Provisioning (RSP), SGP02 and SGP22.
- Strong project and time management skills.
- Exceptional business acumen and interpersonal skills that demonstrates the ability to build technical business relationships that drive alignment internally and externally.
- Proven track record working independently as well within team environment.
- Demonstrate strategic, tactical, and problem-solving skills.
- Strong written and verbal communication skills.
- Exceptional interpersonal skills.
- Ability to take on and manage projects with a can-do attitude.
- Ability to analyze data and technical trends articulating findings.
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
Top Skills
Cellular Networks
Dea
Diameter
Firewalls
Grx
Gtp
Hlr
Hss
Ipx
Map
Networking Topology
Pgw
Proxies
Remote Sim Provisioning
Routers
Sgp02
Sgp22
Ss7
Stp
Tcp/Ip Protocol
Webbing Hurley, England Office
Horizon, Honey Lane, Hurley, United Kingdom, SL6 6RJ
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