Agentic CX Representative (German Speaking)

German‑Speaking Agentic AI Representative (New Business) – DACH 

Location: Berlin, Germany 
Work Model: Hybrid (NICE‑FLEX: 2 days office / 3 days remote) 
#LI-Hybrid 

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. If that sounds like you, we can offer a career opportunity that will inspire, stretch, and empower you. 
 

So, what's the role all about? 

We’re looking for a German‑speaking Sales Development Representative (SDR) to join our high‑performing EMEA Sales Development team, supporting growth across the DACH region (Germany, Austria, Switzerland). 

In 2026, our SDR organisation is focused strongly on driving pipeline for NICE’s AI‑first solutions, with a primary emphasis on Cognigy— a recognised leader in Conversational and Generative AI across Europe. You’ll be the first point of contact for potential customers, introducing NICE’s AI‑powered technologies, uncovering their needs, and booking qualified discovery calls for our Account Executives (AEs). 

Working across a mix of inbound and outbound activity, you’ll research accounts, identify key stakeholders, and craft thoughtful outreach that opens doors and creates genuine sales opportunities. 

You’ll build expertise in the DACH market, develop personalised engagement strategies, and shape early‑stage conversations that convert into real pipeline. 

From day one, you’ll be supported by experienced mentors, structured training, and a team committed to your long-term success. 

How will you make an impact? 

• Drive high‑quality pipeline for NICE’s AI‑first product suite, particularly Cognigy’s conversational and generative AI capabilities. 

• Identify, contact, and engage key decision‑makers through multi‑touch outreach (email, phone, social, video). 

• Execute a balance of strategic outbound prospecting and inbound lead follow‑up to maximise pipeline generation. 

• Understand customer pain points and articulate how NICE + Cognigy deliver measurable value. 

• Build high‑quality discovery opportunities for AEs and ensure smooth, informed handoffs. 

• Document all activities, insights, and interactions accurately and consistently in Salesforce. 

• Meet or exceed monthly goals for discovery calls, qualified opportunities, and outbound productivity. 

• Collaborate with AEs, Marketing, and regional stakeholders to refine targeting and improve conversion. 

• Continuously develop knowledge of AI, automation, CX technology, and competitive positioning in the DACH market. 

• Use AI‑enhanced prospecting tools to increase efficiency, relevance, and impact. 

Have you got what it takes? 

• Fluent German and strong English communication skills. 

• Confident communicator, especially when engaging senior stakeholders. 

• Strong curiosity and the ability to uncover real needs through discovery. 

• Proactive, self‑motivated, and organised, with great time‑management skills. 

• Comfortable using CRM tools; Salesforce experience is a plus. 

• Driven by results, eager to grow, and excited about working in an AI‑driven sales environment. 

You’ll have an advantage if you also have: 

• Experience with Outreach, LinkedIn Sales Navigator, or similar prospecting tools. 

• Interest in or exposure to Conversational AI, automation, or CX technology. 

• Prior SDR, BDR, inside sales, or prospecting experience in SaaS or technology. 

What’s in it for you? 

This is a chance to build a career at the heart of Europe’s AI revolution. You’ll gain: 

• Hands‑on experience selling one of Europe’s most recognised AI platforms (Cognigy) 

• Deep understanding of conversational and generative AI use cases 

• A highly transferable and in‑demand skillset 

• Ongoing coaching, sales development training, and access to global best practices 

You’ll be part of a global team that celebrates growth, innovation, and bold ideas. 

Enjoy NICE‑FLEX! 

We operate a hybrid working model designed for productivity and balance: 

• 2 office days per week in Berlin for collaboration, teamwork, and face‑to‑face connection 

• 3 remote days for focus, flexibility, and personal efficiency 

Office days prioritise collaboration, ideation, learning, and creating a vibrant team environment. 

About NiCE 

NiCE Ltd. (NASDAQ: NICE) software is used by 25,000+ global organisations — including 85 of the Fortune 100 — to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE technology manages over 120 million customer interactions and monitors more than 3 billion financial transactions worldwide. 

Recognised globally as an innovation leader in AI, cloud, and digital transformation, NiCE employs over 8,500 people across 30+ countries. 

As part of NiCE’s AI‑first strategy, our acquisition of Cognigy brings market‑leading Conversational and Generative AI capabilities into our CX portfolio. Together, NICE and Cognigy power intelligent, automated customer journeys across every channel and in 100+ languages — enabling enterprises to deliver seamless, agent‑assisted and agent‑free experiences at scale. 

NICE is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9834

Reporting into: Director - Sales Development 

Job type: Individual contributor.

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