Jobs at NICE

Leads international HR operations across EMEA and APAC, overseeing employee lifecycle administration, service delivery, compliance, controls, process standardization, workforce analytics, organizational change, and HR technology transformation readiness. Partners with regional leadership, shared services, Payroll, HRBPs, and Talent Acquisition while managing and developing a distributed HR operations team.

Leads strategic consulting engagements that help customers optimize NICE solutions, improve business processes, adopt AI and digital products, and realize measurable ROI. Develops business cases, ROI models, change strategies, governance processes, and solution action plans. Manages senior stakeholders, cross-functional teams, consulting programs, and organizational change initiatives while identifying renewal and expansion opportunities.

Owns new-business sales across UK&I, acquiring enterprise accounts and managing full sales cycles from prospecting through negotiation and close. Responsibilities include territory planning, executive engagement, business-case and ROI development, RFP/RFI responses, product demonstrations, CRM tracking, partner-channel collaboration, and representing the company at industry events. The role requires proven SaaS sales success in contact center or conversational AI environments.

Maintains and supports large-scale AWS, datacenter, and production infrastructure across Windows, Linux, VMware, and physical platforms. Responsibilities include monitoring systems, resolving incidents, administering enterprise services, patching and provisioning servers, managing identity and access, optimizing performance, supporting capacity planning, and participating in on-call operations. The role also includes datacenter hardware activities, vendor coordination, security compliance, and infrastructure automation.

Design, develop, and maintain scalable automation frameworks and tooling to provision and manage cloud and hybrid infrastructure. Build Python-based IaC generation with Jinja2 and Terraform, maintain Puppet modules for Linux/Windows, develop PowerShell automation for Windows/AD, integrate automation with CI/CD, implement testing for infrastructure code, and partner with platform teams to drive operational excellence and documentation.

The Product Customer Success Manager owns enterprise client relationships, ensuring value realization and renewal management through data analysis. Responsibilities include building customer success plans, providing executive insights, leading business reviews, and coordinating cross-functional delivery.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

Design, develop, and maintain scalable automation frameworks and programmatic IaC (Python, Jinja2, Terraform). Build Puppet and PowerShell automation for mixed Linux/Windows environments, integrate automation with CI/CD, implement testing strategies, and partner with cloud/platform teams to standardize and operationalize infrastructure at scale.

The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

Support 24/7 service reliability through incident response, monitoring, observability, automation, and production infrastructure troubleshooting. The role manages alerts, major incidents, runbooks, post-incident reviews, and reliability improvements across Linux, cloud, and Kubernetes environments. It develops scripts, self-healing solutions, and dashboards while improving MTTD, MTTR, and operational readiness. The engineer also collaborates with engineering, security, infrastructure, and product teams on capacity planning, releases, and resilient system design.

Manage a portfolio of customer accounts, driving adoption, business value, renewals, expansions, and stakeholder relationships. Lead technical integrations, customer projects, success planning, business cases, quarterly reviews, and performance reporting. Coach and support junior Customer Success Managers, provide escalation guidance, ensure deliverable quality, and collaborate with sales, professional services, and technology teams to identify growth opportunities.

Manage customer success for ContactEngine clients by ensuring effective deployment, adoption, contract fulfillment, and business value. Develop success plans, business cases, and technical requirements; coordinate projects, escalations, and stakeholder relationships; monitor performance metrics; conduct business reviews; identify account growth opportunities; and partner with account executives, professional services, and technology teams.

Provides advanced technical support for contact center software, diagnosing complex issues through logs, traces, packet captures, networking analysis, and root-cause investigation. Owns escalated customer cases, SLA performance, incident coordination, knowledge-base content, and bug reporting. Mentors support colleagues, develops training materials, collaborates with engineering and other teams, improves support processes, and occasionally provides flexible or on-call coverage.