Jobs at NICE

The Talent Acquisition Partner will manage the end-to-end recruitment process, develop sourcing strategies, and enhance candidate experiences while collaborating with EMEA senior leaders and HR teams.

The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

As a Commercial Business Partner, you will advise senior leadership on pricing, deal structures, and financial analysis, leveraging AI for insights and risk management.

The Partner Success Manager manages relationships and growth with Resell Partners or GSI/BPO Partners, ensuring partner engagement, performance, and support for delivering value to customers. This includes account management, program management, cross-functional collaboration, and partner enablement activities.

The Director, Partner Success - Resell leads a team to enhance partner experiences, drives strategic growth, ensures operational excellence, and fosters executive relationships.

The role involves acquiring new enterprise customers, managing the sales cycle, engaging with senior executives, and leveraging internal resources to drive digital transformation and sales success.

Drive pipeline for AI solutions as a German-speaking Sales Development Representative by generating leads, contacting decision-makers, and ensuring smooth transitions to Account Executives.

The Chief Architect leads complex enterprise programs as a consulting authority, ensuring architectural integrity and high standards throughout customer engagements. Responsibilities include governance, risk management, and pre-sales leadership, driving direction in multi-vendor projects.

Manage and develop a team of Customer Success Managers, drive customer value, and enhance AI adoption while overseeing strategic enterprise accounts.

The Customer Success Manager engages with customers post-purchase, ensuring product adoption, driving ROI, and maintaining relationships to support long-term success in partnership with various internal teams.

The Senior QA Automation Engineer develops tests for the NiCE CXone software, conducts code reviews, resolves defects, and works collaboratively in an Agile team environment to ensure product quality.

The role involves providing advanced technical support for contact center software, mentoring colleagues, managing cases, and ensuring customers receive effective resolutions. Expertise in networking and various technologies is essential.

The Senior Project Manager will oversee end-to-end delivery of CXone and analytics projects, manage resources, communication, and project documentation, ensuring customer satisfaction and project success.

The AI Solution Strategist collaborates with cross-functional teams to design and implement AI-driven solutions, enhancing customer interactions and supporting strategic AI initiatives.

As an AI Forward Deployed Engineer, you will design and deploy AI-driven customer engagement solutions and manage the full lifecycle of AI agents, integrating them with enterprise systems and developing full-stack solutions to enhance customer service automation.

The Senior Customer Success Manager at NICE ensures clients maximize their use of the Evidencentral platform, driving adoption and solving issues while fostering relationships with key stakeholders.

The Site Reliability Engineer manages incident response, enhances service reliability, automates operations, and collaborates across teams to improve system design.

The role involves designing Customer Experience solutions, managing integrations, leading pre-sales design, and ensuring project delivery while collaborating with various stakeholders.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

The role involves designing Agentic AI solutions, ensuring integration with enterprise platforms, leading pre-sales engagements, and overseeing implementation while collaborating with various stakeholders.