Jobs at NICE

Run and improve production platform reliability by building automation, monitoring, and CI/CD tooling; troubleshoot distributed systems; provide primary operational support; participate in capacity planning, incident response, and postmortems to balance feature velocity with service-level objectives.

Design, develop, and maintain scalable automation frameworks and tooling to provision and manage cloud and hybrid infrastructure. Build Python-based IaC generation with Jinja2 and Terraform, maintain Puppet modules for Linux/Windows, develop PowerShell automation for Windows/AD, integrate automation with CI/CD, implement testing for infrastructure code, and partner with platform teams to drive operational excellence and documentation.

Manage and develop a team of Customer Success Managers, drive customer value, and enhance AI adoption while overseeing strategic enterprise accounts.

The Customer Success Manager engages with customers post-purchase, ensuring product adoption, driving ROI, and maintaining relationships to support long-term success in partnership with various internal teams.

The Product Customer Success Manager owns enterprise client relationships, ensuring value realization and renewal management through data analysis. Responsibilities include building customer success plans, providing executive insights, leading business reviews, and coordinating cross-functional delivery.

Serve as a subject-matter expert to drive adoption of NICE trading solutions, identify market opportunities, advise on trading compliance/regulatory changes, support global sales to close deals, deliver consulting on trading operations transformation, and act as a trusted advisor to clients.

The Senior QA Automation Engineer develops tests for the NiCE CXone software, conducts code reviews, resolves defects, and works collaboratively in an Agile team environment to ensure product quality.

Lead and manage multiple customer-facing software implementation programs across EMEA, ensure timely delivery, commercial success, risk and scope control, stakeholder communications, and continuous improvement of delivery processes.

Design, develop, and maintain scalable automation frameworks and programmatic IaC (Python, Jinja2, Terraform). Build Puppet and PowerShell automation for mixed Linux/Windows environments, integrate automation with CI/CD, implement testing strategies, and partner with cloud/platform teams to standardize and operationalize infrastructure at scale.

Lead client-facing consulting and training engagements for NICE contact center solutions, driving product adoption, performance improvement, ROI, and client satisfaction across workforce management, automation, and quality domains. Support account growth and deliver measurable transformation through configuration, KPI analysis, presentations, and on-site/remote delivery.

The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

The Partner Success Manager manages relationships and growth with Resell Partners or GSI/BPO Partners, ensuring partner engagement, performance, and support for delivering value to customers. This includes account management, program management, cross-functional collaboration, and partner enablement activities.

Manage contract renewals and negotiations to retain and grow revenue. Analyze financials and contracts, engage customers and internal stakeholders, craft renewal proposals, track renewal metrics in Salesforce/Excel, and recommend risk mitigation to meet retention targets.

Lead technical presales for NiCE portfolio: run discovery, demos, POCs, and RFIs/RFPs. Articulate solution value to business and technical stakeholders, focusing on contact centre, telephony and cloud technologies while collaborating with account teams and providing product feedback.

Provide advanced technical support and root-cause resolution for NiCE contact-center SaaS products, analyze logs/packets, mentor peers, own escalations, create KCS knowledge, and collaborate with R&D and internal teams to prevent recurrence and meet SLA targets.

The Strategic Solution Engineer will engage with GSI partners to drive solution adoption, support strategic opportunities, and enhance partner sales through technical guidance and solution narratives.

Sell NiCE Actimize's financial crime portfolio across a multi-country European territory. Own end-to-end enterprise sales cycles, progress in-flight deals, build new pipeline, engage C-level stakeholders, coordinate pre-sales/product/partners, negotiate and close complex contracts, and meet quota while travelling across the region.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

The Site Reliability Engineer manages incident response, enhances service reliability, automates operations, and collaborates across teams to improve system design.

Lead customer value-realisation engagements for NIce CX/CCaaS solutions: build business cases, drive adoption, run change management, manage senior stakeholders, measure ROI, and create repeatable service opportunities.