Jobs at NICE

The Senior Customer Success Manager guides enterprise customers in using Cognigy's technology, ensuring they meet expected outcomes and enhancing customer relationships to minimize churn.

The Product Manager will own the product roadmap for Customer Experience Automation and Analytics, collaborating with cross-functional teams to deliver solutions that meet customer needs and business goals, while monitoring market trends.

The Senior QA Automation Engineer develops tests for the NiCE CXone software, conducts code reviews, resolves defects, and works collaboratively in an Agile team environment to ensure product quality.

The role involves managing strategic relationships with enterprise clients, ensuring customer success through tailored plans, engagement strategies, and leading renewals for long-term satisfaction.

As a Senior Solutions Architect, you'll design and implement advanced Conversational AI solutions, manage projects, provide technical insights, and support business development efforts.

The Implementation Engineer will configure AI products, lead projects, document requirements, perform testing, and provide on-call customer support.

The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

As a Commercial Business Partner, you will advise senior leadership on pricing, deal structures, and financial analysis, leveraging AI for insights and risk management.

The Partner Success Manager manages relationships and growth with Resell Partners or GSI/BPO Partners, ensuring partner engagement, performance, and support for delivering value to customers. This includes account management, program management, cross-functional collaboration, and partner enablement activities.

The Director, Partner Success - Resell leads a team to enhance partner experiences, drives strategic growth, ensures operational excellence, and fosters executive relationships.

The Sales Enablement Manager will support partners in building AI Agents using Cognigy, delivering technical sessions, and providing guidance on coding and integrations.

Drive pipeline for AI solutions as a German-speaking Sales Development Representative by generating leads, contacting decision-makers, and ensuring smooth transitions to Account Executives.

Manage and develop a team of Customer Success Managers, drive customer value, and enhance AI adoption while overseeing strategic enterprise accounts.

As an Associate Account Executive, you will support Enterprise sales, manage account relationships, and assist in driving growth while learning from experienced sellers.

The Customer Success Manager engages with customers post-purchase, ensuring product adoption, driving ROI, and maintaining relationships to support long-term success in partnership with various internal teams.

Provide commercial and international legal support across EMEA/International: draft, review and negotiate customer, partner and vendor agreements; advise on data privacy, cybersecurity, IP, export controls and compliance; implement contract approval processes; support corporate entity matters and partner with stakeholders and global legal team on initiatives.

The role involves designing Agentic AI solutions, ensuring integration with enterprise platforms, leading pre-sales engagements, and overseeing implementation while collaborating with various stakeholders.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

The Presales Engineer will address financial crime compliance needs by engaging clients, presenting solutions, leading POCs, and enhancing customer relationships.

The Business Consultant at NiCE will lead customer engagements, optimize business processes, and drive transformation while ensuring ROI and satisfaction. Responsibilities include designing change strategies, managing stakeholder relationships, and providing expert guidance in project management and consulting within the contact center domain.