Jobs at NICE

Serve as a subject-matter expert to drive adoption of NICE trading solutions, identify market opportunities, advise on trading compliance/regulatory changes, support global sales to close deals, deliver consulting on trading operations transformation, and act as a trusted advisor to clients.

Manage and develop a team of Customer Success Managers, drive customer value, and enhance AI adoption while overseeing strategic enterprise accounts.

The Customer Success Manager engages with customers post-purchase, ensuring product adoption, driving ROI, and maintaining relationships to support long-term success in partnership with various internal teams.

The Product Customer Success Manager owns enterprise client relationships, ensuring value realization and renewal management through data analysis. Responsibilities include building customer success plans, providing executive insights, leading business reviews, and coordinating cross-functional delivery.

The Senior QA Automation Engineer develops tests for the NiCE CXone software, conducts code reviews, resolves defects, and works collaboratively in an Agile team environment to ensure product quality.

The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

As a Commercial Business Partner, you will advise senior leadership on pricing, deal structures, and financial analysis, leveraging AI for insights and risk management.

Manage contract renewals and negotiations to retain and grow revenue. Analyze financials and contracts, engage customers and internal stakeholders, craft renewal proposals, track renewal metrics in Salesforce/Excel, and recommend risk mitigation to meet retention targets.

The Partner Success Manager manages relationships and growth with Resell Partners or GSI/BPO Partners, ensuring partner engagement, performance, and support for delivering value to customers. This includes account management, program management, cross-functional collaboration, and partner enablement activities.

The Strategic Solution Engineer will engage with GSI partners to drive solution adoption, support strategic opportunities, and enhance partner sales through technical guidance and solution narratives.

Design, operate, and optimize scalable AWS infrastructure and container platforms (EKS/ECS); administer production Linux systems and databases; improve security, observability, and cost; lead incident response and root cause analysis; collaborate with engineering and platform teams to enhance reliability and deployment processes.

Design, implement, operate, and optimize AWS cloud infrastructure and container platforms (EKS/ECS). Maintain production Linux systems and databases, improve observability, strengthen security, handle incidents/on-call, collaborate with engineering teams, and drive cost optimization and operational excellence.

Sell NiCE Actimize's financial crime portfolio across a multi-country European territory. Own end-to-end enterprise sales cycles, progress in-flight deals, build new pipeline, engage C-level stakeholders, coordinate pre-sales/product/partners, negotiate and close complex contracts, and meet quota while travelling across the region.

The Site Reliability Engineer manages incident response, enhances service reliability, automates operations, and collaborates across teams to improve system design.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

The role involves providing advanced technical support for contact center software, mentoring colleagues, managing cases, and ensuring customers receive effective resolutions. Expertise in networking and various technologies is essential.

The role involves designing Customer Experience solutions, managing integrations, leading pre-sales design, and ensuring project delivery while collaborating with various stakeholders.

The role involves acquiring new enterprise customers, managing the sales cycle, engaging with senior executives, and leveraging internal resources to drive digital transformation and sales success.

As an AI Forward Deployed Engineer, you will design and deploy AI-driven customer engagement solutions and manage the full lifecycle of AI agents, integrating them with enterprise systems and developing full-stack solutions to enhance customer service automation.