Jobs at NICE

Lead a global team of approximately 26 Customer Success Managers across multiple regions. Set and scale the global Customer Success strategy, methodology, operating model, governance, KPIs, playbooks, and performance standards. Coach CSMs, improve customer value realization, adoption, retention, renewals, and expansion, and partner with Sales, Product, Professional Services, Support, and Engineering. Serve as a senior escalation point and represent Customer Success in executive decision-making.

Design, develop, and maintain scalable automation frameworks and tooling to provision and manage cloud and hybrid infrastructure. Build Python-based IaC generation with Jinja2 and Terraform, maintain Puppet modules for Linux/Windows, develop PowerShell automation for Windows/AD, integrate automation with CI/CD, implement testing for infrastructure code, and partner with platform teams to drive operational excellence and documentation.

The Product Customer Success Manager owns enterprise client relationships, ensuring value realization and renewal management through data analysis. Responsibilities include building customer success plans, providing executive insights, leading business reviews, and coordinating cross-functional delivery.

Serve as a subject-matter expert to drive adoption of NICE trading solutions, identify market opportunities, advise on trading compliance/regulatory changes, support global sales to close deals, deliver consulting on trading operations transformation, and act as a trusted advisor to clients.

Owns new-business sales across UK&I, acquiring enterprise accounts and managing full sales cycles from prospecting through negotiation and close. Responsibilities include territory planning, executive engagement, business-case and ROI development, RFP/RFI responses, product demonstrations, CRM tracking, partner-channel collaboration, and representing the company at industry events. The role requires proven SaaS sales success in contact center or conversational AI environments.

Senior legal leader providing comprehensive legal and regulatory support across EMEA and APAC. Advise regional leadership and Go-to-Market teams on commercial contracts, corporate matters, compliance, privacy, labor, litigation, procurement, and real estate; negotiate strategic transactions; manage external counsel, budgets, and regional legal entities; implement regulatory requirements and support risk, compliance, and cross-functional collaboration.

Design, develop, and maintain scalable automation frameworks and programmatic IaC (Python, Jinja2, Terraform). Build Puppet and PowerShell automation for mixed Linux/Windows environments, integrate automation with CI/CD, implement testing strategies, and partner with cloud/platform teams to standardize and operationalize infrastructure at scale.

Lead client-facing consulting and training engagements for NICE contact center solutions, driving product adoption, performance improvement, ROI, and client satisfaction across workforce management, automation, and quality domains. Support account growth and deliver measurable transformation through configuration, KPI analysis, presentations, and on-site/remote delivery.

The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

Provide advanced technical support and root-cause resolution for NiCE contact-center SaaS products, analyze logs/packets, mentor peers, own escalations, create KCS knowledge, and collaborate with R&D and internal teams to prevent recurrence and meet SLA targets.

The Strategic Solution Engineer will engage with GSI partners to drive solution adoption, support strategic opportunities, and enhance partner sales through technical guidance and solution narratives.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

Lead customer value-realisation engagements for NIce CX/CCaaS solutions: build business cases, drive adoption, run change management, manage senior stakeholders, measure ROI, and create repeatable service opportunities.

Design, build, deploy, and own AI-driven virtual agents and full-stack solutions that automate customer service across voice and digital channels. Integrate agents with enterprise systems (CRM, commerce, knowledge bases), develop APIs and orchestration layers, iterate on models and prompts, monitor performance, and collaborate with customers and product teams to deliver scalable conversational automation and demos.