Jobs at NICE

The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

As a Commercial Business Partner, you will advise senior leadership on pricing, deal structures, and financial analysis, leveraging AI for insights and risk management.

Manage contract renewals and negotiations to retain and grow revenue. Analyze financials and contracts, engage customers and internal stakeholders, craft renewal proposals, track renewal metrics in Salesforce/Excel, and recommend risk mitigation to meet retention targets.

Lead strategic direction and technical delivery for enterprise ContactEngine accounts. Drive adoption, identify growth opportunities, manage end-to-end delivery, mentor junior CSMs, liaise with sales and development, analyze account data, and act as trusted technical advisor to senior stakeholders to demonstrate product value and meet client business objectives.

The Partner Success Manager manages relationships and growth with Resell Partners or GSI/BPO Partners, ensuring partner engagement, performance, and support for delivering value to customers. This includes account management, program management, cross-functional collaboration, and partner enablement activities.

Drive pipeline for AI solutions as a German-speaking Sales Development Representative by generating leads, contacting decision-makers, and ensuring smooth transitions to Account Executives.

The Chief Architect leads complex enterprise programs as a consulting authority, ensuring architectural integrity and high standards throughout customer engagements. Responsibilities include governance, risk management, and pre-sales leadership, driving direction in multi-vendor projects.

Manage and develop a team of Customer Success Managers, drive customer value, and enhance AI adoption while overseeing strategic enterprise accounts.

The Customer Success Manager engages with customers post-purchase, ensuring product adoption, driving ROI, and maintaining relationships to support long-term success in partnership with various internal teams.

As a Senior Project Manager at NICE, you will oversee project development and delivery, manage stakeholder expectations, and create project plans while maintaining strong customer relationships.

The Product Customer Success Manager owns enterprise client relationships, ensuring value realization and renewal management through data analysis. Responsibilities include building customer success plans, providing executive insights, leading business reviews, and coordinating cross-functional delivery.

The Senior QA Automation Engineer develops tests for the NiCE CXone software, conducts code reviews, resolves defects, and works collaboratively in an Agile team environment to ensure product quality.

The Senior Project Manager will oversee end-to-end delivery of CXone and analytics projects, manage resources, communication, and project documentation, ensuring customer satisfaction and project success.

The role involves acquiring new enterprise customers, managing the sales cycle, engaging with senior executives, and leveraging internal resources to drive digital transformation and sales success.

As an AI Forward Deployed Engineer, you will design and deploy AI-driven customer engagement solutions and manage the full lifecycle of AI agents, integrating them with enterprise systems and developing full-stack solutions to enhance customer service automation.

The Site Reliability Engineer manages incident response, enhances service reliability, automates operations, and collaborates across teams to improve system design.

The Strategic Solution Engineer will engage with GSI partners to drive solution adoption, support strategic opportunities, and enhance partner sales through technical guidance and solution narratives.

The role involves designing Customer Experience solutions, managing integrations, leading pre-sales design, and ensuring project delivery while collaborating with various stakeholders.

The Senior Customer Success Manager at NiCE oversees customer relationships, driving adoption of AI technologies, ensuring success, and managing multiple accounts.

The Principal Customer Success Manager engages with customers post-purchase, driving software adoption, managing relationships, and ensuring measurable ROI through strategic guidance and technical support.