Jobs at NICE

Lead presales and solutions consulting for NiCE Actimize financial crime and compliance products. Engage prospects, gather requirements, present and demonstrate solutions, explain business value, lead proofs of concept, complete RFI/RFP responses, and collaborate with sales and product teams. Build client relationships, communicate technical differentiation, and participate in industry events. The role requires client-facing enterprise software experience, financial crime knowledge, and travel to customer sites 40% or more.

Own new-logo sales across NiCE Actimize’s Financial Crime products in the UKI mid-market. Manage target accounts, generate pipeline, exceed revenue quotas, and lead the full consultative sales cycle from prospecting through close. Build customer and partner relationships, understand fraud, AML, and compliance challenges, position software solutions, attend industry events, maintain product expertise, and collaborate with sales partners to win business and deliver customer value.

Owns new-business sales across UK&I, acquiring enterprise accounts and managing full sales cycles from prospecting through negotiation and close. Responsibilities include territory planning, executive engagement, business-case and ROI development, RFP/RFI responses, product demonstrations, CRM tracking, partner-channel collaboration, and representing the company at industry events. The role requires proven SaaS sales success in contact center or conversational AI environments.

Generate new business opportunities across EMEA through strategic prospecting, targeted outreach, and lead nurturing. Identify decision-makers, uncover customer needs, book discovery calls for Account Executives, maintain accurate CRM records, meet monthly goals, develop product expertise, and collaborate with regional sales teams. The role includes structured training, mentoring, and career development.

Maintains and supports large-scale AWS, datacenter, and production infrastructure across Windows, Linux, VMware, and physical platforms. Responsibilities include monitoring systems, resolving incidents, administering enterprise services, patching and provisioning servers, managing identity and access, optimizing performance, supporting capacity planning, and participating in on-call operations. The role also includes datacenter hardware activities, vendor coordination, security compliance, and infrastructure automation.

Owns a portfolio of customer accounts, building trusted relationships and serving as the link between customer priorities and internal delivery, governance, product, and technical teams. Responsibilities include business reviews, escalations, stakeholder engagement, adoption and ROI communication, risk and opportunity management, renewals, expansion conversations, and customer advocacy. The role also requires learning AI-driven capabilities, influencing customer success practices, and traveling for important customer and partner engagements.

Design, develop, and maintain scalable automation frameworks and tooling to provision and manage cloud and hybrid infrastructure. Build Python-based IaC generation with Jinja2 and Terraform, maintain Puppet modules for Linux/Windows, develop PowerShell automation for Windows/AD, integrate automation with CI/CD, implement testing for infrastructure code, and partner with platform teams to drive operational excellence and documentation.

The Product Customer Success Manager owns enterprise client relationships, ensuring value realization and renewal management through data analysis. Responsibilities include building customer success plans, providing executive insights, leading business reviews, and coordinating cross-functional delivery.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

Design, develop, and maintain scalable automation frameworks and programmatic IaC (Python, Jinja2, Terraform). Build Puppet and PowerShell automation for mixed Linux/Windows environments, integrate automation with CI/CD, implement testing strategies, and partner with cloud/platform teams to standardize and operationalize infrastructure at scale.

The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

Own and grow NiCE’s Deloitte alliance across the UK and Ireland. Build executive relationships, manage joint business plans, develop CXone and Cognigy partner practices, drive co-selling and partner-sourced pipeline, coordinate cross-functional campaigns and enablement, support successful deployments, and represent UKI within the global GSI programme. The role requires strategic alliances or systems integrator partnership experience, executive influence, understanding of GSI economics, and collaboration across global teams.

Manage a portfolio of customer accounts, driving adoption, business value, renewals, expansions, and stakeholder relationships. Lead technical integrations, customer projects, success planning, business cases, quarterly reviews, and performance reporting. Coach and support junior Customer Success Managers, provide escalation guidance, ensure deliverable quality, and collaborate with sales, professional services, and technology teams to identify growth opportunities.

Manage customer success for ContactEngine clients by ensuring effective deployment, adoption, contract fulfillment, and business value. Develop success plans, business cases, and technical requirements; coordinate projects, escalations, and stakeholder relationships; monitor performance metrics; conduct business reviews; identify account growth opportunities; and partner with account executives, professional services, and technology teams.

Design, operate, and optimize secure, highly available AWS cloud infrastructure, including EKS and ECS container platforms, Linux systems, and relational and NoSQL databases. Manage infrastructure as code, configuration management, observability, security controls, incident response, disaster recovery, and cloud cost optimization. Partner with engineering and platform teams to improve deployment reliability and operational efficiency while participating in on-call rotations and root cause analysis.

Provides advanced technical support for contact center software, diagnosing complex issues through logs, traces, packet captures, networking analysis, and root-cause investigation. Owns escalated customer cases, SLA performance, incident coordination, knowledge-base content, and bug reporting. Mentors support colleagues, develops training materials, collaborates with engineering and other teams, improves support processes, and occasionally provides flexible or on-call coverage.

Own strategic, high-value customer and partner accounts as the primary relationship leader. Build executive relationships, guide renewals and expansions, communicate business value, identify risks and opportunities, and coordinate Sales, Delivery, Product, governance, and technical teams. Serve as a trusted advisor to senior stakeholders while advocating for customer outcomes and commercial objectives. Regularly engage customers through meetings, calls, and travel.

Supports 24/7 service reliability through incident response, monitoring, alerting, observability, automation, and production operations. The role manages major incidents, improves runbooks and SLO-based alerting, develops scripts and self-healing tools, and supports Linux, cloud, and Kubernetes environments. It partners with engineering, infrastructure, security, and product teams to reduce operational toil and improve system availability, MTTD, and MTTR.

The Strategic Solution Engineer will engage with GSI partners to drive solution adoption, support strategic opportunities, and enhance partner sales through technical guidance and solution narratives.