Jobs at NICE

Maintains and supports large-scale AWS, datacenter, and production infrastructure across Windows, Linux, VMware, and physical platforms. Responsibilities include monitoring systems, resolving incidents, administering enterprise services, patching and provisioning servers, managing identity and access, optimizing performance, supporting capacity planning, and participating in on-call operations. The role also includes datacenter hardware activities, vendor coordination, security compliance, and infrastructure automation.

Owns a portfolio of customer accounts, building trusted relationships and serving as the link between customer priorities and internal delivery, governance, product, and technical teams. Responsibilities include business reviews, escalations, stakeholder engagement, adoption and ROI communication, risk and opportunity management, renewals, expansion conversations, and customer advocacy. The role also requires learning AI-driven capabilities, influencing customer success practices, and traveling for important customer and partner engagements.

Design, develop, and maintain scalable automation frameworks and tooling to provision and manage cloud and hybrid infrastructure. Build Python-based IaC generation with Jinja2 and Terraform, maintain Puppet modules for Linux/Windows, develop PowerShell automation for Windows/AD, integrate automation with CI/CD, implement testing for infrastructure code, and partner with platform teams to drive operational excellence and documentation.

The Product Customer Success Manager owns enterprise client relationships, ensuring value realization and renewal management through data analysis. Responsibilities include building customer success plans, providing executive insights, leading business reviews, and coordinating cross-functional delivery.

Owns new-business sales across UK&I, acquiring enterprise accounts and managing full sales cycles from prospecting through negotiation and close. Responsibilities include territory planning, executive engagement, business-case and ROI development, RFP/RFI responses, product demonstrations, CRM tracking, partner-channel collaboration, and representing the company at industry events. The role requires proven SaaS sales success in contact center or conversational AI environments.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

Design, develop, and maintain scalable automation frameworks and programmatic IaC (Python, Jinja2, Terraform). Build Puppet and PowerShell automation for mixed Linux/Windows environments, integrate automation with CI/CD, implement testing strategies, and partner with cloud/platform teams to standardize and operationalize infrastructure at scale.

The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

Own strategic, high-value customer and partner accounts as the primary relationship leader. Build executive relationships, guide renewals and expansions, communicate business value, identify risks and opportunities, and coordinate Sales, Delivery, Product, governance, and technical teams. Serve as a trusted advisor to senior stakeholders while advocating for customer outcomes and commercial objectives. Regularly engage customers through meetings, calls, and travel.

Supports 24/7 service reliability through incident response, monitoring, alerting, observability, automation, and production operations. The role manages major incidents, improves runbooks and SLO-based alerting, develops scripts and self-healing tools, and supports Linux, cloud, and Kubernetes environments. It partners with engineering, infrastructure, security, and product teams to reduce operational toil and improve system availability, MTTD, and MTTR.

Provide advanced technical support and root-cause resolution for NiCE contact-center SaaS products, analyze logs/packets, mentor peers, own escalations, create KCS knowledge, and collaborate with R&D and internal teams to prevent recurrence and meet SLA targets.

The Strategic Solution Engineer will engage with GSI partners to drive solution adoption, support strategic opportunities, and enhance partner sales through technical guidance and solution narratives.

Design, build, deploy, and own AI-driven virtual agents and full-stack solutions that automate customer service across voice and digital channels. Integrate agents with enterprise systems (CRM, commerce, knowledge bases), develop APIs and orchestration layers, iterate on models and prompts, monitor performance, and collaborate with customers and product teams to deliver scalable conversational automation and demos.