Sales & Customer Analytics Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Sales & Customer Analytics Manager

Location: London Office – Hybrid 3 days in the office

Job Description

An Opportunity to support the three Business Units (Aesthetics, Prescription and Consumer) in maximising all opportunities for profitable sales through data analytics of performance and potential. Gathering, analysing, and interpreting data to provide intelligence, insights and tactics to enable head office and field force teams in achieving business objectives.

Key Responsibilities

• Support the organisation, in achieving its strategic objectives by the identification and documentation of business requirements by collaborating with internal stakeholders.
• Translate business requirements into actionable projects or initiatives by analysing quantitative and qualitative data, to identify trends, patterns, and insights to enable informed decision making
• Evaluating current business processes and practices for potential improvement, and implement solutions to optimise efficiency, productivity, and profitability
• Create and design solutions, which may involve recommending changes to processes, systems, or software to address current and future business needs.
• Lead cross-functional analytical projects, encompassing detailed documentation and communication between different teams to execute project goals and requirements
• Implement and execute quantitative analyses of customer databases and external data sources to develop a data driven insight into customers, their behaviours, buying preferences and patterns through ongoing support and solutions.
• Leading all Business Units data analysis, both for ex-factory and sales registered out to the market. Provision of data insights to the UK and Global Senior Leadership Teams.
• Create monthly performance reports in line with defined metrics, presenting status, risks and recommendations to business leaders.
• Maintain data quality, metrics, reports and administration of third party data warehouse

Skills & Qualifications

• Entrepreneurial mindset with strong experience in working in complex matrix organizations
• Bachelor’s or Master’s degree in Business or similar
• Strong Experience in Business analytics
• Proficient in Power Bi and Microsoft Office Suite, in particular Excel
• Demonstrable ability to interpret, manipulate and granulise data in its raw form.
• Experience working with leadership teams and senior management
• High level of presentation and communication skills.
• Able to adapt quickly to a constantly changing environment
• Proficiency in English

What we offer in return

You will be working for an organisation that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

• If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• Final step is a panel conversation with the extended team