Sales Coordinator

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Sales Coordinator will provide essential administrative and operational support to a global advertising sales team. This position is responsible for reporting, maintaining data compliance, streamlining processes and offering technical assistance. The Sales Coordinator collaborates closely with sales colleagues to ensure smooth operational processes, uphold high customer service standards and facilitate revenue generation through timely and reliable administrative support.

Job Responsibilities:

·       Coordinate with internal departments to ensure customer access issues are resolved quickly.

·       Work with a global sales team to provide complete sales administrative support including deal creation, sales invoicing, customer liaison, payment chasing and reporting.

·       Act as a first point of contact for customers by managing shared inboxes and responding to enquiries.

·       Maintain accurate data and reporting across systems such as Salesforce and Power BI.

·       Help ensure deals progress smoothly from enquiry through to invoicing and payment.

Required Qualifications:

·       A university degree or relevant experience.

·       Prior experience in a sales administration or customer service role.

·       Experience with a CRM.

·       High proficiency in MS Office applications especially Word, PowerPoint and Excel, including spreadsheet creation and manipulation.

·       Data analysis skills and a logical approach to problem solving.

·       Excellent organizational and time-management skills.

·       Attention to detail and the ability to prioritize tasks.

·       Ability to multitask and manage various projects independently.

·       Strong written and verbal communication skills.

·       Strong interpersonal skills to interact with a wide variety of colleagues and customers and able to work with cross-functional teams.

·       Able to work in a fast-paced, international environment and prioritize competing demands.

Preferred Qualifications:

·       Knowledge of Salesforce.

·       Knowledge of Power BI.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. 
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.

Salary Range: