The Sales Administrator provides administrative support to the sales team, ensuring efficient sales processes, managing documentation, and enhancing customer experience through collaboration and strong organizational skills.
We are looking for a highly organised and proactive Sales Administrator to support our Regional Sales team. This role is central to delivering a seamless sales journey, providing comprehensive administrative support across new and pre-owned properties.
You will work closely with the Regional Sales Manager, Sales Consultants, and wider teams to ensure all sales processes run efficiently, accurately, and in line with compliance requirements - while delivering an exceptional experience for our customers.
Key Responsibilities
Sales Administration
- Support the delivery of regional sales strategies through high-quality administration
- Coordinate marketing information for vacant properties, ensuring all materials are accurate and up to date
- Manage and distribute sales enquiries to relevant colleagues
- Prepare and send compliant brochure packs to prospective customers
- Maintain accurate and up-to-date data on CRM systems, including property details, pricing, and key documentation
- Produce property listings, key facts, and marketing materials (including liaising for EPCs, photography, and floorplans)
- Ensure all property information is current across websites, portals, and marketing channels
- Manage sales documentation including valuation letters, instructions to market, AML checks, offer letters, and memorandums of sale
- Support buy-back processes and liaise with solicitors where required
- Update internal systems following property completions
- Assist with open day preparation and marketing activities
- Act as a key point of contact for sales enquiries when Sales Consultants are unavailable
- Provide administrative support to external estate agents
Team & Collaboration
- Work collaboratively across teams to improve processes and enhance customer experience
- Build strong relationships internally and externally, acting as a customer champion
- Maintain knowledge of company policies, procedures, and relevant regulations
- Contribute to a positive, inclusive, and high-performing team environment
About You
- Strong administrative and organisational skills with excellent attention to detail
- Confident using Microsoft Office and CRM systems
- Excellent written and verbal communication skills
- Proactive, self-motivated, and able to manage multiple priorities effectively
- Strong interpersonal skills with the ability to work with diverse stakeholders
- A collaborative team player with a customer-focused mindset
- Empathetic and understanding, particularly towards later-life customers
Experience
- Previous experience in an administrative role is essential
- Experience within property, real estate, or retirement living sectors is highly desirable
Our Values
We live by our values every day:
- Age Well – Supporting people to live well at every stage of life
- Community – Building strong, connected communities
- Keep Improving – Always striving to do better
- Invest Wisely – Making thoughtful, responsible decisions
- Planet Positive – Acting with sustainability in mind
- One Team – Working together to achieve more
Why Join Us?
- A supportive and collaborative working environment
- Opportunity to be part of a growing and purpose-driven organisation
- Hybrid working model (4 days office, 1 day from home)
- Competitive salary and benefits package
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