Sales Administrator

UK Sales Administrator

Based: High Wycombe / Hybrid
Term: Permanent, Full time
Salary: £28,000 - £29,000 + excellent benefits

The Role:

The primary function of Sales Administration is to provide excellent customer service to our dealers and distributors, to manage their sales orders and delivery of products to them. Working cross functionally with other teams both internally and externally it is our responsibility to process orders, provide relevant documentation and information and help to organise shipments. As part of our roles, we also help to support Sales Managers by keeping them appraised of stock, account status and monthly revenue on a weekly, monthly and quarterly basis.

Duties and responsibilities:

• Process sales orders for UK resellers.
• Process internal sales, loans and artist orders.
• Keep sales managers and customers updated with order and account status.
• Manage any returns or spares order requests from dealers.
• Work with logistics partners and warehouses to ship and track orders.
• Make updates and reports on orders and stock levels to sales managers and customers.
• Provide additional administration support in busy times.

Objectives:

• Accurate sales order entry and management of returns from dealers.
• Work with Sales Managers and logistics partners to provide the best customer service and shipping times.
• Working with the marketing team to process orders for artists and influencers.
• Be readily available for the quick turnaround time required for the UK market. 
• Continually assess areas of improvement and deliver on this.
• Provide additional support where necessary.

Skills and experience required:

• Experience in administration necessary.
• Great customer service skills.
• Proficient in Microsoft office.
• Intermediate to advanced knowledge of Microsoft Excel. i.e. basic formula, pivot tables, power queries etc.
• Ability to adapt, problem solve and work well under pressure.
• Attention to detail.
• Experience of Netsuite and Vendor Central advantageous but not essential.

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, Health Cash Plan, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.