Provide sales administration and customer service support: maintain CRM records, follow up quotations, handle enquiries by phone and email, process orders, build customer relationships, and support repeat business through proactive telephone engagement.
Contract: Permanent, Full-time
Location: Cheltenham (office based)
Hours: 8.30am to 5pm (1-hour lunch)
Salary: £26,500 - £28,500 per annum, OTE £30,000 - £32,000
About Us
Calbarrie Compliance Services Ltd provides electrical safety testing and compliance services across the UK, covering fixed installations, portable appliance testing, emergency lighting, thermal imaging and remedial works. Calbarrie works across facilities management, retail, commercial, education and local authority sectors, with a strong focus on repeat business and long-term client relationships.
Part of the Celnor Group
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.
While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.
About the Role
We are seeking a dedicated and proactive Sales Admin to join our Customer Service team in Cheltenham. This is a key role supporting our sales team with administration, customer relationship management, and soft sales follow-ups. You will be responsible for maintaining accurate customer records, following up on quotations, and supporting repeat business development with existing customers through professional and confident telephone communication.
This is an excellent opportunity for someone who is comfortable on the telephone and enjoys engaging with customers to make a real impact within a collaborative team environment. You will be rewarded by the success of the team through a competitive commission structure, and there is opportunity to progress further within sales if you wish to develop your career in that direction.
Key Responsibilities
- Update and maintain customer sales records in the CRM system
- Follow up on outstanding quotations and ensure timely responses to customer enquiries
- Make proactive, professional telephone calls to existing customers to follow up quotations and generate repeat business
- Build and maintain strong, long-term customer relationships
- Assist with sales administration tasks including processing customer orders
- Handle customer enquiries via telephone, email, and other communication channels
- Provide excellent customer service and resolve issues efficiently
- Collaborate with the sales team to ensure accurate and up-to-date customer information
- Maintain a high level of organisation and attention to detail in all aspects of the role
Skills, Knowledge, and Expertise
- Minimum 1-2 years' experience in a sales administration or customer service role
- Confident and professional telephone manner with the ability to build rapport with customers
- Comfortable making soft sales calls to follow up quotations and encourage repeat business
- Excellent communication and interpersonal skills
- Proficiency in CRM software and Microsoft Office, particularly Excel
- Strong organisational skills with excellent attention to detail
- Ability to work independently and as part of a team
- Excellent problem-solving and time management skills
What We're Looking For
We seek a proactive and customer-focused individual who is confident on the telephone and enjoys engaging with customers. The successful candidate will be someone who thrives in a collaborative team environment, takes pride in maintaining accurate records and attention to detail, and is motivated by supporting team success. You will be reliable, professional, and committed to building positive customer relationships and driving repeat business.
Salary and Benefits
We offer a competitive salary of £26,500 - £28,500 per annum with On Target Earnings of £30,000 - £32,000 (based on team performance). Commission is earned through the success of the team, not individual targets.
Calbarrie Compliance Services is an equal opportunities employer committed to diversity and inclusion in the workplace.
To apply, please submit your CV and a covering letter explaining why you're the right fit for this role.
***
Important information
Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.
We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.
Similar Jobs
Professional Services • Retail • Software • Manufacturing
Provide sales administration support: handle sales calls and emails, process orders, liaise with warehouses and forwarders, invoice customers, perform general office admin, use Sage and Microsoft Office, and support Sales Managers while maintaining excellent customer communication and attention to detail.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft WordPhotoshopQuickbooksSage
Professional Services • Manufacturing
Provide administrative support to the sales team, handle customer enquiries via phone, email and live chat, prepare quotations, maintain CRM records, coordinate appointments, manage post-order administration and after-sales issues, and collaborate across teams while developing product and commercial knowledge.
Top Skills:
CRMExcelMS OfficeMicrosoft Outlook
Fintech • Software • Financial Services
Manage post-sale contract journeys between customers, internal teams, and energy suppliers. Resolve queries, gather missing information, coordinate terminations, update systems, monitor outstanding contracts, recommend process improvements, and support training to ensure accurate, timely contract processing and high-quality customer service.
Top Skills:
CRMExcelMS Office
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
